Carnections Auto Transport
300, Salt Lake City, UT

Carnections Auto Transport Reviews

4.7 stars based on 36 reviews

Featured Comments:

• Y

  Yuvaraj Kumar

  5.0

  I researched multiple auto transport companies and finally narrowed down on Carnections. This was my first time transporting a vehicle and Michelle did a great job and 100% satisfied with the way the request was handled, the schedule for move and transfer of the car in a safe manner. Would highly recommend this company.

• K

  Kirk Siddens

  5.0

  Michelle at Carnections was great! She kept us informed on when a driver would be available. When the initial driver she booked had issues with his truck she got another company to take our car. The price was fair and the experience was stress free. I would highly recommend Carnections. Kirk Siddens

• J

  Jon McDaniel

  1.0

  Chose Carnections to transport my vehicle from the multitude of quotes I received nationally. I chose them for two reasons: 1) My initial interaction with Michelle was a positive one, and; 2) They are local, so I felt a bit of security in knowing I could go to them with any issues. My experience was less than satisfactory. For one, the communication was spotty after I put down the $200 for an $1125 transport (from Illinois). I was told my vehicle would be picked up on a Monday and arrive on a Wednesday or Thursday. It was actually picked up on a Saturday (to the surprise of the dealership) and I get an email from Michelle on the Monday simply stating "you're vehicle has been picked up." That night (7:30pm) I get a call from the driver stating he will be at my home at 11am (Tuesday) and that I needed to pay him cash or a Cashiers check. Quite the surprise. Had to rearrange our schedules to get to a bank early in the morning (covid restrictions and all) to accommodate this driver. I received quotes from carriers that were as low as $825. I paid the extra $300 believing I would receive the minimum customer service and care. What I paid for was not worth the value received. I would try other means if you plan on having your vehicle transported.

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  Response from the owner

  We strive to provide great customer service, with fast and safe transports. With competitive prices we can stick to. I understand that having a vehicle picked up and delivered earlier than expected can sometimes be an inconvenience. I am sorry that you didn't have the best experience with us. Please email [email protected] if we can further assist. However, I would like to explain how transports work, for future customers reference. A vehicle delivery is not like scheduling a plumber. Your vehicle was moved on a double decker 10 car hauler. Meaning the driver is dealing with the lives and needs of 10 other customers not just one. With car transports, drivers/dispatchers try to give as much notice as possible for pick-up and delivery. Since drivers are only in any given pick-up and drop-off area for a few hours a day. Customers have to be flexible to drivers’ timeframes. Vehicles get picked up and delivered fairly quickly. Plans can change based on weather, road conditions, and other unexpected variables. You can read more about how transports work on our website https://carnections.com/faq/ Thank you for choosing us to serve your car transport needs.

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