Castine Moving & Storage
Chestnut, Athol, MA

Castine Moving & Storage Reviews

3.2 stars based on 9 reviews

Featured Comments:

• C

  Cathy Martin

  1.0

  We wanted to support local. Never again. Charged us for boxes we didn’t need. Broke furniture they did not offer to repair. Broken glass they said was our fault and $37/hour to gave THEM access our stuff during 9 months of storage. Receptionist was misinformed and told us many inaccuracies making this move overly stressful. Very disappointing

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  Response from the owner

  I'm so sorry that you feel that way. From my notes I see that you mentioned after the move that there were a couple of minor damages that you'd get back to us on if you needed repaired. Our paperwork at delivery doesn't show any furniture damaged, but If you have any items that you'd like repaired, please give me a call to discuss, so that we can get a repair set up. Kim Castine

• D

  Daniel Schaefer

  1.0

  I was really happy to see a moving truck roll up indicating I have new neighbors. Now however 3 days later and trailer is still sitting right across from my driveway I am a little aggravated with the moving company. Trailer has been attached and detached from cab multiple times, however hasn't moved an inch. It wouldn't be an issue except roads are narrow and trailer makes it extremely hard to get in and out of my driveway. Talked to driver and he wasnt very polite and promised to move trailer in an hour..... Still has not moved trailer several hours later. In response to owners reply I am in the raleigh, NC area. Trailer has been moved. I understand moving homes is not a perfect science, however parking a large tractor trailer in a small roadway for 3 days is poor business practice.

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  Response from the owner

  Hi Daniel. Can you tell me the area that you're located in so that I can contact our driver to see why this has happened and try to get the situation corrected now? Thank you.

• J

  J Kawar

  1.0

  Recently uncovered additional issues as we prepare to move yet again. Four years ago, Castine moved us and the outcomes included: 1) Castine crushed our custom dining room table (which we bought in Japan). 2) Crushed our wine rack. 3) Discarded some of our handmade pottery and porcelain that we purchased in Japan. 4) Damaged the surface of an antique chest. 5) Delivered to another home some of our goods. 6) Delivered to us 2 tricycles. We have no children!!! Bottom line, avoid this move company.

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  Response from the owner

  I'm so sorry to read this information that you have here. I'm not able to find your name in our company data here so that I can properly respond back to you. Would your move have been under another name, and can you tell me when we would have moved you from where to where?

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