Clark Transfer & Storage Company
Atlantic, Chesapeake, VA

Clark Transfer & Storage Company Reviews

4.2 stars based on 46 reviews

Featured Comments:

• M

  Montana Smash

  1.0

  If you want your personal property smashed, broken, missing this company is the perfect choice. Our new couch's leg was broken off, dresser drawer smashed in, our $2000 paddle board was dropped from the top of the semi onto asphalt... when I confronted the employee he stated, "its no big deal that's a high value item, insurance will fix it". I had a $1500 professional Kimball office desk completely smashed and broken. Any extra pieces or parts the employees literally just tossed them into the SEMI instead of putting them in boxes and labeling them. I had to go out and pick up all the smaller little pieces/ furniture parts/ screws/ other odds and ends off the semi floor. Consequently I am missing all types of items ranging from Paddle Board fins to stereo equipment. Now lets talk about delivery... I'm not sure if this company hired a outside 3rd party or not. But I know they paid the workers cash at the end of the day so you know that was properly taxed, all insurance requirements were met and the employees were properly vetted. FUN NOTE... The driver showed up with some random woman who was not affiliated with the company. She was not an employee and had no business being at my house. However, she disappeared into the house for about 1/2 hr I was told to use the restroom while the the truck was being unloaded. I'm not aware of anything in the restroom that takes 1/2 hr. When I asked the driver who she was i.e. wife, girlfriend ect.. he stated it wasn't his wife or girlfriend. I dropped the conversation at that point and I still have no clue who this random woman was that was brought to my house and went in my house un-escorted, un-invited. The off load was supposed to start at 0800. The workers showed up at 1230. Not bad only 4 1/2 hrs late. Well now its hot out. We have nice leather furniture. The workers asked me to supply them with beverages to drink which I thought was very presumptuous. We had water in the house but apparently that wasn't good enough. But worse then that.... The workers were completely coated in sweat as you would expect on a 90+ degree day. I went in the house and found them sitting in our leather furniture completely soaked in sweat. They got up and there was literally pools of body fluids on the furniture. ABSOLUTELY DISGUSTING! Random strangers bodily fluids on my furniture.... So the office was upstairs...we have books and and other office related stuff that needed to be hauled upstairs. So the workers tried their best to hide anything heavy in other locations in the house so they didn't have to haul anything upstairs. They would leave boxes in the garage with the label facing the wall or other locations using the same tactic. Consequently the workers hid boxes, and intentionally put items in locations they were not supposed to be simply because they didn't want to haul them up the stairs. So once the movers left I realized that literally nothing that was heavy was in the location it was supposed to be in. Around 6:30 at night the last box was unloaded from the Semi. The driver then told me that I had to sign the paperwork stating that the driver and crew fully un-packed me and hauled off the boxes. I initially refused to sign the paperwork saying this as it was not true. Nothing was un-packed, nothing was put back together. The beds were in pieces and yet the driver was telling me that I had to sign a paper saying that they had done all this work they clearly did not do. I argued with the driver that it was a lie and they infact had not done any of the before mentioned work. He then stated that he wasn't going to get paid if I didn't and it would be all my fault and he needs to make a living as well ect ect ect... so under duress I signed the papers. End result..... Now I am getting to deal with the insurance companies to "fix"/Replace all of the missing and broken items. This can take upwards of 60 days. So I have a pile of broken furniture and miscellaneous items preventing me from using my garage. Horrible move, horrible experience, I would not recommend this company.

• T

  T N

  5.0

  Clark Transfer recently completed a move for my family, and I couldn’t be happier with the service that we received from this company! From the office staff to the movers, we were treated with respect and so were our belongings. Anytime I called with a question or concern before or during our move, they were always more than happy to answer quickly and professionally. The movers were punctual, professional, friendly, and did an amazing job packing boxes so that nothing would get broken. Although I hope to not move again anytime soon, Clark Transfer would definitely be the company that I would want to do it for my family. Thank you to each and every one of your employees that made our move so easy and stress free!

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  Response from the owner

  Thanks for taking the time to mention our services and providing this great feedback! Providing exceptional customer service is something we strive for. We are grateful for wonderful customers like you.

• C

  Claire Hays

  5.0

  I’m using my sisters account... my name is Cari Hamill and our family was moving out of state so and we hired Clark Transfer moving and storage. I have had numerous bad experiences with moving companies from theft to damage. This was the best experience we ever had moving and we are retired military! The attention to detail packing and caring for every item in our home was unreal! Friendly, punctual and responsive are just a few words to describe them! They had daily inspectors on site and also randomly visit to ensure the job was moving along. The office was terrific, if I called they actually answered and took care of issues on the spot. They took a nervous family with a history of bad moves and went out of there way to turn our experience around! I highly recommend Clark Transfer moving and storage company for local or long distance moves! If I didn’t think they were a fantastic company or they didn’t provide amazing service I would not have given my name!

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  Response from the owner

  Cari, thank you for taking the time to mention our services and providing feedback. Our goal is to exceed our customers’ expectations on every move, so we are glad to hear you are happy with our services. Please do not hesitate to contact us in the future if you are relocating, as we would love the opportunity to work with you again!

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