ClearHome Self Storage - Ringwood
Richmond, Ringwood, IL

ClearHome Self Storage - Ringwood Reviews

4.5 stars based on 55 reviews

Featured Comments:

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  Eileen Britton

  1.0

  **Updated 1/30** When schlegel turned over ownership to clearhome self storage there was no notification of change of hours access or managment. Just a bill saying my payment was past due. The website was not fully set up so I could make my payment and no one was even in the building during those operational hours. On top of that the phone number listed on the new owners website was not being answered and there was no way to leave a voicemail. They went from 24hr access to limited access according to the website, haven't been able to verify this myself as I get off work at 6pm typically. Frustrating and rude also a huge breach of contract. *Update* I closed out my account with this company and was still sent an automated email to pay them the storage fee for the next month. Verified it was actually closed and was told to disregard the email.

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  Response from the owner

  Ms. Britton we are sorry that we have fallen short of delivering a 5 Star experience. We will continue to work hard to make lasting improvements and deliver a superior experience.

• J

  Juan Muniz

  1.0

  I'm giving more then enough notice and they say they cant prorate the price for the monthly fee , ( I'm like you're a human running the computer you can definitely prorate the fees . you just want to take peoples money

• B

  Becky Rudolph

  1.0

  Absolutely horrible! New management awful. Moisture, massive stunk bug and mouse infestation has ruined much of my stuff. (they chewed threw plastic containers and ignored mothballs) the gate is broken and you can only get in at random times if the gates open. They don't answer the phone and are never in the office when you need someone.

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  Response from the owner

  Hello Ms. Rudolph. We are certainly sorry for your recent experience. While we did just take over the location and moisture/mice, etc. would certainly not be something that happens in a short period of time. We can have our local team reach out to you and try to resolve your issue, such as have a pest control company visit the location. Thank you giving us the opportunity to improve your experience.

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