College Hunks Hauling Junk and Moving
Aberdeen, North Charleston, SC

College Hunks Hauling Junk and Moving Reviews

4.6 stars based on 490 reviews

Featured Comments:

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  Meghan Pandolfi

  1.0

  Update: interesting how the owners response was deleted and a new one was put up. I added a shot of the email from Saturday 12/4. I have every intention of calling them (which I did this 12/6 and haven’t heard back yet), I live on the west coast now and there’s a two hour time difference and I work weekends. Today was the first day I could call since I work weekends and when I’m done at work, it’s after 5pm east coast time. The new response is even more interesting since I haven’t had an opportunity to speak to anyone or explain my side. This was nothing to do with how the boxes were packed, but how poorly the pod was packed even though I expressed concern AND said several times that this is a cross country move. There is no excuse for poorly packing a pod. If they needed items, the team should have asked, but they didn’t. Throwing a tv haphazardly on top of the couch isn’t safe. I would have happily bought anything they needed had they expressed the need for them. I understand things shift in moving, but it has a better chance of making it there safely if the pod is packed appropriately. I know my belongings were and have witnesses to back me up in that since they helped pack my belongings. If you want your belongings poorly put into a pod for moving, find broken items and then have zero return communication from the company when you file a complaint, then I suggest this company. I was completely disregarded after filing a complaint. This was NOT worth the money. If you want your belongings taken care of respectfully by a company who takes pride in what they do, then I’d suggest you find another company. Corporate is no help and it’s disgraceful how this franchise operates and takes care of its customers.

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  Response from the owner

  Meghan Pandolfi, we are so sorry to hear about your experience. When it comes to your move we did not pack the boxes so we can not take any liability for how they were packed and if things got broken because we did not professionally pack them. Also we do not take any liability for what happens after items leave our possession, we have no idea how pods or any other service alike transports there pods and we can't take liability for another company nor do we know if the company you hired to unload these items broke anything. With Pods and companies alike things shift around while traveling and if customers do not provide the proper packing materials, straps, tie downs and so forth these items will not be secure. We don't not provide this stuff for free and if we are not told to bring straps and supplies to secure items down then we assume the clients have them. But if a client doesn't have them nor if they want to purchase them and tell us before the move then like we mentioned we do not take liability because items will shift around during travel and this goes against our best moving practices. Because we try to always provide the best moving practices and all of this is listed in all confirmation emails and our liability waivers.

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  McCauley Wilder

  1.0

  Hired these movers to help our company with an eviction. I warned them in advance that it was a set out that was pretty bad. The house was completely full with the tenants items that we had remove from the home. I requested 5 guys for 2 days to get everything out. They assured me that they would come at noon and stay until 6 and if was not completed by then they would come back the following day. A little over an hour into the job the 4 crew members that were there starting acting odd. The kept going to the truck to make phone calls. I noticed and asked if everything was okay and if there was anything I could do to help. They said no there was just a misunderstanding on how long the job was supposed to take. Minutes later one of the crew asks me to call his boss Ryan. I call Ryan and he stated that the crew feels unsafe and that people were yelling at each other in the home. I assure Ryan that was not the case and offered to let him speak with the officer on site to confirm that everything is civil. Then I looked up and ALL of the crew was in their trucks pulling away. I told Ryan this and he said “yeah I told them to”. This company left myself who is 4 months pregnant and my coworker to trash out this entire home after they assured us it would be taken care of. This could have been handled sooooo much better. The management and team definitely acted like college boys. Immature and very unprofessional. Do not recommend if you need anyone dependable. Not to mention they hit the neighbors mailbox with their truck..

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  Response from the owner

  We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at (843) 872-0339, we will do our best to help resolve your concerns.

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  Margaret Jones

  5.0

  Extremely courteous, fast, and efficient. I was very impressed with same day service for our request to pickup furniture we wanted taken away for donation. Reasonable cost for services. I would highly recommend using this company!

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  Response from the owner

  Margaret Jones, Thank you for the wonderful review! We really appreciate hearing about your feedback and are so pleased to hear our team was able to provide you with a stress-free experience. We’re truly so grateful for customers like you.

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