Countrywide Van Lines
Pehle, Saddle Brook, NJ

Countrywide Van Lines Reviews

2.5 stars based on 48 reviews

Featured Comments:

• J

  Jeremy Mounce

  1.0

  DON'T EVER USE THIS MOVING COMPANY! SCAM ARTISTS!!! They are only after your money and their services were TERRIBLE. They gladly took my $2200 deposit. Then they showed up late to my house and without enough workers. Then I had to pay another $2300 just to get everything loaded up. Then they told me it wouldn't all fit on the truck and it would cost extra to get a 2nd truck. We were moving from Tennessee to California, but I didn't have a destination address yet. So I told them the city we would be moving to in California within the next few weeks. What did they do? They put all of our stuff in a storage unit in GEORGIA without notifying me!!! Needless to say, I was pretty frustrated when I called 2 weeks later with a destination address and they informed me that our stuff was NOT in California but still in Georgia. It would also take another 3 WEEKS before we finally got our stuff delivered (after countless phone calls and threats to report them to the BBB). THEN our stuff finally arrives, the movers are completely unprofessional, smoking in our driveway, dirtying the carpets, THROWING boxes up and over the stair railing, and we found multiple broken items of furniture. To top it all off, my wife's WEDDING RINGS went MISSING off of a shelf in our living room while they movers were in our house (we noticed they were missing after they left). Countrywide would not assume any responsibility for the rings, and they would only reimburse us $300 for the damaged furniture IF I signed a liability release saying I wouldn't leave any bad reviews online... TALK ABOUT SCAM ARTISTS!!! Stay away from this company and use a trusted name. Do your research! Learn from our mistake, please.

• R

  Rochelle Houser

  2.0

  The initial sale was ok, and when I contacted the sales rep to get the total again so I could get the money orders, he was very responsive. When the movers arrived, they charged me an extra $680 because of the "extra handling" for a curio cabinet, and what they estimated as a few extra hundred cubic feet. I have no complaints with the actual moving crews on either end. They were fast and efficient picking up. I told the head mover the date I wanted to have delivery. We are coordinating a move from the East Coast to the Midwest, at about 900 miles. We had several other trips to make for the closing, etc, and told them exactly when we wanted the delivery, and got agreement with the lead of the pickup crew that should be no problem. Delivery day came, and no one showed up. I tried to contact my sales rep, and over the course of the next two weeks, and several messages and calls, he never contacted me. I finally was able to talk to someone in dispatch, and they said they would come the next week. I was determined not to have to pay an extra storage fee, if they keep the stuff over a month. I received an invoice from the company at the end of the moving day with a remaining balance of $1918, which had the extra handling charge of the curio cabinet taken off. When I finally got the movers to deliver the goods, the charge was back on, and I had to pay an extra $263 cash for the handling, even though I showed him my final invoice from the company. He had the paperwork from the first movers, who put that on the invoice. I have no complaints on the workers. Jose, Frank, and ChuchoJose were efficient in moving and packing my storage unit at the final location. I just would never use this company again because of the paperwork errors, and the unresponsive sales and delivery, and the extra charges for packing the curio cabinet that were not disclosed at the time of sale. I heard one box rattle, that had my glassware in it, which is probably broken. I haven't unpacked anything to see if anything else is broken.

• N

  Nicole Trottier

  2.0

  If you've read all of the bad reviews and still decide to use this company I can only say this: read every, single word of your contract and be sure to get insurance. Be aware the quote will likely double. Even though they take an inventory, the mover's list didn't match what was in my contract. They also don't include wrapping TVs and stairs/freight elevators in the initial quote. That is all added later. I will say it was my own fault there for not understanding that part properly. The movers were rushing to get to another job so they didn't take apart furniture as I was told they would (a bed and a desk... only two pieces to take apart!!). This took up more space in the truck which I was charged for. As thorough as I thought I was, they still put me through the ringer and a $2k job turned into a $4k job. Of course I still tipped the movers because it wasn't their fault but the whole experience was awful. For reference, I have moved across country 3 times and in state 6 times. This was far and away the worst experience. Charlie and Mary helped me with a small claim for a missing box and were friendly and quick to reply. That is the only positive thing I have to say.

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