CubeSmart Self Storage
Exchange, Middlebury, VT

CubeSmart Self Storage Reviews

3.8 stars based on 28 reviews

Featured Comments:

• S

  Stephanie Williams

  1.0

  This was a great storage unit until it switched hands from Prime Storage to Cube Smart. Since the change you can no longer have your bill set to autopay, which made it transition from a convenient process to a pain. Not bad in the warm months, but forget about easily accessing your unit when there is snow. Make sure you bundle up and bring a metal shovel. We had a storm two days ago and the rows were plowed which was good but there was two feet of snow topped with a thick layer of ice from the rain yesterday. Instead of clearing units they bury you in snow and ice you have to clear yourself if you need anything from your unit. I am extremely disappointed in this new company/management.

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  Response from the owner

  Hello Stephanie, we are sorry to read about your experience. If you could, please reach out to us at [email protected], as we would like to look into this further. We hope to hear from you soon.

• J

  Jamie Robertson

  5.0

  My experience with Prime Storage lasted 3 months from December to February. I ended my time with them purely based on the fact that I set a deadline for myself to be make room at my private residence and stuck to it. The clerk at this location was incredibly friendly and helpful. We had great conversations and when I had questions, she was always sure to help me find the answers. I had ZERO issues with billing. The other reviews here seem incredibly suspect to me as my experience was nothing at all like theirs. I was late on a payment once and I received no price hikes and no price changes at all. In fact, my experience was undisputably better than any other storage unit company I have used. Lastly, the facility was clean when I showed up and they were clear about making sure I left it the way it was received. Storage facilities generally need to be on top of their renters as people use these facilities for illegal activity. They need to be strict and thorough in preventing this behavior. This facility balances itself between both extremes. I rate Prime Storage 5/5 because all listed above and I hope this is helpful to all who take the time to read.

• R

  Ryan Emilio

  5.0

  Nice property, close to town. Great staff

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