Duntara Moving & Storage Ft Lauderdale Movers
53rd, Fort Lauderdale, FL

Duntara Moving & Storage Ft Lauderdale Movers Reviews

2.9 stars based on 17 reviews

Featured Comments:

• E

  Elena N

  1.0

  AWFUL! I am so upset with this company!!! As a result of their negligence I have an $1800 brand new bed now completely USELESS! Those guys LOST the headboard which is required for assembly...In addition they ALSO LOST two large mirrors, an 8x10 beautiful wool rug, the glass piece of our patio table, and broke a chair. They also delivered another family's memory box to us...and their driver rushed us so much at drop off...He told us he only had 30-40 minutes to unload (like 400 items!) so we had no chance of inspecting items and realizing how much stuff was missing. THEY NEVER FOUND OUR BELONGINGS, which resulted in about $3,000 direct LOSS for us :((( In addition, at pick up the men who were wrapping our furniture were disrespectful and rude! When my husband asked questions about how they were packaging things, one of the guys called him a CRACKER! Needless to say we felt uncomfortable and threatened in our own home! Later they ran out of packaging materials, even though I had provided them with a complete inventory list....so they left our mattresses unwrapped and loaded them into the dirty truck unprotected. And last, they harassed us for high tips...they said to us that their job was so tiring and when they don't receive good tips, they can't guarantee if they are careful with the nice furniture....UNBELIEVABLE! The fact that we knew those same guys were going to be transferring our furniture and boxes into a different truck, left us no choice but giving them high tips (total of $240 for 3 guys!!!).....AND FOR WHAT?!? SO THEY CAN BE NEGLIGENT AND END UP LOSING OUR IMPORTANT ITEMS!!! I will definitely be filing complaints/reports with the appropriate agencies!

• J

  Jim Kelly

  5.0

  Very Good Service! I chose this company because of the time period they have been in business, As a educated person I understand that moving companies who do it the wrong way and are ripping people off aren't going to be in business very long. American Moving & Storage Services has been in business for over 14 Years and has a proven track record as a reliable Carrier, Unlike most people I researched who for the most part are brokers... The American Team From James the Sales Rep, To the Movers themselves being very honest and respectful on the day of pickup, Not to mention that they showed up early and work with my schedule which was another huge reason besides reputation that I chose to select them versus the other movers who called me... I would recommend them to anybody looking for a moving company on any future moves. Thanks to the whole American Team : )

• S

  Stephanie King Akers

  1.0

  DO NOT USE THIS COMPANY. Over a year ago, I started looking into moving companies. I received a call from American Moving & Storage and the guy on the phone talked so smooth. He had me hooked and everything seemed ready to go. I was supposed to receive an update on when exactly the movers were coming a week ahead of time and no call came. I tried calling the company - and as with every time I ever called them, there were massive wait times. The original person I spoke to on the phone didn't work there anymore, and I finally got to someone who could give me a date but no time. They didn't call until late in the day (we weren't sure if they were even going to show up) - and then we watched as our stuff came tumbling down the stairs, hearing it breaking in front of us. We were never given any delivery date (Just - "Oh! it's gonna take more than a couple days"), were just left to wait day after day for 2 weeks until the truck just showed up one day. Any calls to the company during that time resulted in major wait times and no answers ("we don't know"). Once arrived, the crew said they wouldn't unload in the rain (it was a light sprinkle) and were going to close up the truck and leave til the next day - so my husband ended up unloading much of the stuff. When they did unload, they used our large expensive treadmill as a ladder, so by the time it was off the truck the main panel was broken off. On unloading, there were two missing tables, one of which was an antique wooden Asian side table that is a priceless heirloom to me. The mover exclaimed, "Oh! I saw that in our manager's office. List it as a lost item and we should be able to ship it to you in about 6 weeks." I have spent the past 14 months emailing, calling, sending photos and attempting to locate this table. I'd bet it's sitting in that manager's house. Every time I contacted them I spoke with a different person, and no one indicated they were really making any attempt to find it. Oh yeah - they added $1,000 to our bill by the time our stuff arrived, and offered to compensate us $113 for all of our broken and lost stuff if we kept quiet about our experience. I cannot express the frustration I have experienced over the past year with this company - I'd rather save someone another bad experience than take their money - no amount will be able to replace my lost furniture.

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