Earl Farnsworth Express
Francisco, San Rafael, CA

Earl Farnsworth Express Reviews

4.5 stars based on 32 reviews

Featured Comments:

• L

  Liz Czarcinski

  5.0

  Wonderful experience working with Drew and Amy at Earl Farnsworth Express. We recently moved from San Francisco to Austin and we couldn't be happier with the customer service and attention to detail that their team provided. Drew was extremely responsive to all of my questions and the estimate he shared with me after the video walk-through ended up being spot on and the most affordable option I had found after reaching out to several companies. The team of movers were also really nice, efficient guys. Moving is a stressful time but the reliability of their team made it that much easier. Thank you!!

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  Response from the owner

  Liz, we're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review! We'll make sure to share your kind words with Drew, Amy and the rest of the team.

• J

  Jean Irving

  5.0

  Fantastic crew completing my job in record time. Expert at caring for my goods and managing a difficult site, narrow road, interior stairs, heavy furniture, piano and one piece roll top desk which required straps and hoisting over a second floor railing. This is my second experience with this company. The third will take place down the road in six months when my home is ready. I am confident that my things will be well cared for in storage and return to me as efficiently as they left.

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  Response from the owner

  Thank you so much, Jean. Repeat customers are the highest form of compliment to us, and we are so pleased to hear you had such positive experiences with our company. We look forward to helping you out when your new home is ready! Please call us if there is anything you need prior to your move in.

• T

  Tracy G

  1.0

  Run as far away as you can from this company. My move was a disaster even before they pulled into my driveway to pack my items. Earl Farnsworth charges *literally* DOUBLE all other cross country movers in the Bay Area I spoke to (at least 20 companies) and for that price tag, I expected a premium experience and I got anything but. Some of my issues: filed a parking permit for the wrong address (if you live in SF you know a parking permit is essential); sent 3 guys to pack up my 500 sq foot apartment, two of which had never packed before so it took them 7 hours to pack my stuff (I didn’t have that many belongings and had packed half of my belongings myself before they arrived); upon delivery I realized these guys had no idea how to pack and half of the items on my valuables list were damaged in some way. They purposefully put my belongings in as many boxes as possible to charge me for 3 pallets: put a single wooden board in its own box, put my reusable grocery bags in their own box (I only have about 5) with stuffing, but shoved things that needed their own box into some to make it fit. Absolutely ZERO additional care or attention was given to the items I deemed high value. I cannot even put into words what a headache this move was and how many tears were shed at the hands of Earl Farnsworth. Priceless item damaged beyond the point of repair. Every box I opened and unpacked that they had done brought more tears. I have moved cross country 4 times and while each had its share of issues, all of those combined do not equal what I experienced with Earl Farnsworth. They will sweet talk you during the initial quote and you think you’re in the best hands before they bamboozle you. I wish I had another company I could recommend for you, but I don’t, just avoid these guys at all costs.

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  Response from the owner

  Tracy, this is Mayflower Customer Care. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to investigate further. However, we are unable to identify you based on your user name since it contains no last name. At your convenience, please call Shelley or Amanda at Mayflower Customer Care at 800-241-1321. Thank you.

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