Elite Moving & Storage
Glenoaks, Sun Valley, CA

Elite Moving & Storage Reviews

4.3 stars based on 124 reviews

Featured Comments:

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  Cayce Pasko

  1.0

  I would not recommend them at all for several reasons. They are not equipped for a cross country move despite saying they are. This will be long. My husband hired them for a cross country move from Los Angeles. They were very pleasant on the phone getting the contract set up but made it clear we needed to have our things picked up by 1/13 to get a 1/22 delivery window. Upon arrival, we were charged over $1,000 more than our original quote due to more items. Would have been totally fine, expect the math for the cubic footage wasn't really lining up. We paid, but ironically the company that handled the "drop"'of our items (they transfer to a local place for the actual delivery) confirmed that the our items were MUCH less than the footage the Elite movers quoted. The other issue was getting our items delivered. Remember that 1/22 delivery window? upon our arrival, we called asking for an update and we're told it could be up to 21 days past the delivery window by Mary. This was on the contract, but the contract also said "allow up to 14 business days for cross country moves" and "delivery may be up to 30 days" so we were a little confused on what actually the latest would be. At one point, we were told "it should be heading out soon, expect between Wednesday and Friday (Week of 1/28)" by Donna and when we called that Thursday for an update we were told that was incorrect and nobody had taken the job. We continued to call and we're told nobody has taken the drive to transport our items. They eventually stopped taking our calls until we called from a google voice number. Eventually the supervisor told us it would be up to 30 business days despite another employee saying 21, and the contract saying 3 different dates. Our things arrived 3/1 (38 days after the delivery window) and included several broken mugs and glasses, a busted nightstand, and card that belongs to someone else. We are still extremely upset about the stress, costs, and poor customer service throughout this entire experience. Seriously, do NOT use them. I wish I would've taken these 1 star reviews seriously.

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  Sydney Turner

  1.0

  My partner hired elite for a moving and storage service, this was a horrible decision. Several reasons I would not recommend them: I have tried for over a month to get my items out of storage and they have given me every excuse possible. From they have no idea where our stuff is, they apparently don't label crates, they are under staffed. And Now they just plain ignore ALL my emails. Donna takes no responsibility for the work she does. She has given me the run around telling me they can do a cross country move when they clearly can not. I had another moving service ready to pick up my items from elite storage and they refused to work with me on a date to get my items out to which they explained they could take on the cross country move for me and it would be a much easier process. We're going on a month of me trying to get items out of storage. There are much better facilities then this one for example: Russell moving and Gentleman's Movers. Try them before you get desperate. It's unclear how they have any stars but probably not from actual customers.

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  Marvin Noble

  5.0

  Absolutely the best! We hired Elite Moving to move us from our 3br/2b rental in Davis and into our new home in Woodland.They first came to our home to check out what we were moving, gave us a moving booklet and gave us some pointers and info we had not considered (moving your old washer to a new home? you might need a new plug).We then scheduled the move over email and agreed on price.The crew showed up on time and started working right away. Their truck was clean and they had all the tools needed to disassemble furniture, carts, mats, etc. They worked the whole time they were there, and they worked hard. I barely saw them take a minute to drink some water and that was it.They completed the job in 4 hours, including moving and installing our washer and dryer in the second floor laundry room. They placed all the furniture where we asked them to in the new home. All of our furniture and belongings were treated with care (even the ones that were falling apart!). The crew was very respectful and courteous.All of our furniture with drawers was wrapped in plastic, as were the mattresses. Absolutely nothing was damaged, when have you had a move when nothing was damaged?We absolutely recommend these guys from Elite Moving to anyone who is planning a move.

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