Entourage Moving System,. Inc.
Bergen, Jersey City, NJ

Entourage Moving System,. Inc. Reviews

1.3 stars based on 9 reviews

Featured Comments:

• S

  Said Mohammed

  4.0

  I never had to move my stuff cross-country before, so I didn't know what to expect. I read reviews about many different relocation/moving companies beforehand. Movers: The movers were fast, and loaded their truck in a timely matter. (One of them was smoking though when they first arrived, which I didn't think was very professional.) They did make sure that everything was wrapped in blankets. Some boxes were a little crushed, but nothing was damaged inside. Price: The overall price was fair. It was a little higher than I was quoted at first, but I realize that was because I decided to load more things into the truck. The final price does depend on the weight of the load you are shipping. Customer service: I kept in contact with the customer service, which helped relieve my mind a little. They kept me up-to-date about the timeline. Overall: I would probably use them again if I moved cross-country (that won't happen for a very long time though). I would recommend Entourage Moving for your next move.

• D

  Danny Farole

  1.0

  THEY DESERVE LESS THAN ONE STAR. THE MOST HORRIBLE BUSINESS ON EARTH. CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITH. if you don't believe me, and you think that the price sounds reasonable, you'll see when you're missing thousands of dollars of items. They were around 7 days late picking up my things and almost impossible to contact. During the trip they told me they locked their keys in the truck and that the truck broke down on two separate occasions. I called weekly for updates and no one answered the phone. When they did pick up I got BS excuses. They were another week late dropping the things off. They also lost 5 of my couch cushions rendering the whole Lay Z Boy set useless. They lost 100's of dollars worth of my snowboarding equipment and vacuum cleaner. The company and I came to an agreement on the fair value of the couches (and my other missing items) and I was told i would be refunded about 30% of the entire move. They said they would be mailing the check out in 14-21 days. WELL WHAT DO YOU KNOW..... TWO MONTHS LATER AND I STILL DON'T HAVE A REIMBURSEMENT CHECK!!! GO FIGURE. Do yourself a favor, don't even give this company a thought.

• K

  Kasie Warrington

  1.0

  Very unreliable and incompetent. I had booked a move with Entourage the beginning of this month. They had scheduled my move for the 25th of this month (Monday). The logistics manager had called on Friday the 22nd to confirm my appointment for the 25th so everything seemed legitimate. We had a snowstorm that had caused delays in the northeast, however, I got no communication from them that they would be delayed on Monday the 25th until I called at 3:30 PM to find out they were not coming that day. What was more frustrating was the manager I was talking to kept talking over me and not giving me a chance to talk. I had asked them then when was the soonest they could move since the 25th was my confirmed date (everything is in my invoice order composed in an email) and I was attempting to get to my new location, sign my lease, and get everything together before my new job on Monday the 1st. The guy calls me back and tells me they would be coming Tuesday the 26th between the hours of 10 and 12. I got up early on the 26th and waited for them. No call that they would be delayed, no show between those hours. I attempted to call Entourage but no one was picking up. I emailed the customer service rep I had been dealing with and he told me the trucks were on the road and I was on the schedule. I didn't hear anything from anyone until around 2:00 PM when I called them and was told that the movers were coming at 4:00 PM and I was the only job for these movers that day. At this point, my boyfriend and I were losing confidence in them because they were constantly pushing back these times and dates. We had expected them to not show up at all at this point and pull what they did the day before. The movers show up a little before 5 but at that point we had become adamant about not using them. It was just unfortunate that we decided this just as the movers showed up. We had turned them away. I get a call from the customer service rep who yelled at me for wasting their time and gas money EVEN though they had been wasting our time and pushing back times and dates with no communication until I called them. I also explained that we expected them that morning between 10 and 12. Guy yells over me and says it's an estimated time. Well...10 to 12 and then 4:00 is a huge time difference don't you think? He also lied and said he was gonna charge me a 150.00 cancellation fee even though nothing on my initial agreement says anything about cancellation fees. Very shady. Once he hung up on me, I though that was gonna be it. Instead he harassed me and then my boyfriend through text. He would not pick up his phone when we attempted to call him and talk but continued to harass us via text and then said he wasn't gonna charge us 150.00 cause he wasn't "stooping to our level" even though this was all a lie. Very petty, unprofessional and cowardly. He also lied about a few other things. Like how they had to reschedule moves that day cause I "insisted to be moved that day" even though I was the only job that day. Very VERY shady and complete liars. Avoid these people like the plague. They will only lie to you and the rude text messages doesn't bode well for them. We still have these messages if anything needs to be done because that was incredibly unheard of. No wonder they get such bad reviews and have been reported to the better business bureau.

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