Executive Moving Systems - North American Van Lines
Star, Anaheim, CA

Executive Moving Systems - North American Van Lines Reviews

4.7 stars based on 55 reviews

Featured Comments:

• A

  Ashley Alvarez

  5.0

  I have used EMS multiple different times, and honestly cannot recommend their services enough! From Justin in the office, being beyond helpful and his team who comes out to the house. I have had the privilege of having Fernando & his crew move me a few times, and they really are the best. Every employee I have came across is beyond kind and courteous. They take such good care In packing everything as well as protecting all the furniture. Not too add how fast they are. As soon as they arrive they don’t stop! Fernando made sure to do an entire walk through of inventory to be packed upon arrival, as well as at the end to make sure nothing was missed. Truly can’t say enough but EMS. Thank you for everything, moving is brutal and With you guys it was so smooth!

• B

  Brandon Ong

  1.0

  The appraiser was nice--but everything he said turned out to be a lie. And that was just the start. You pay for things to get packed up by them so insurance covers it. It will not be covered. It will not be packed securely. In chronological order: Movers showed up without the special boxes for TVs as requested nor any mattress protection. Had to pack in spare dirty cardboard. Movers left one man, the junior member who didn't speak English to handle the TVs alone. Large greasy hand print on the front and pressure damage to the panels. Couldn't tell him to stop doing it that way because 'no speak English'. Vague illegible notes taken on manifest. They rescheduled my delivery 2 times after I had already taken the day off. Mover at time of delivery told me to make notes of residence damage and submit it via their website. Claims adjuster said I should have filed at the time of delivery with the driver---when the mover told me to use the website instead. They would not take receipts to show value or proof of ownership for missing items. Claim denied because there is 'no proof the item is damaged or missing' because the item is MISSING. Let that sink in. Majority of the claims denied because 'there is no proof there is damage' even after they sent out a third party to take pictures of the damage the pictures mysteriously disappear. The third party arbitration site they tell you to go to is a dead end web page with a broken link. Don't pay for 0 deductible, it doesn't mean what you think it means. In fact, just use someone else.

• D

  Donald Ramey

  5.0

  My whole experience with Executive Moving Systems and North American Van Lines was great. From the first call with Ryan Bird to give me an estimate and then schedule my move. This was my first time use of a professional mover. Ryan was very helpful in working with me to schedule the move. The actual loaders and movers of my belongings, were George and Valentine, both were great. They took there time and packed up my belongings and then delivered them to my new home ahead of schedule, which was more then I could ask for. They unloaded the truck and put all my belongings into the rooms I asked then to do. They also set up everything that they had taken apart for the move. Everything arrived in perfect shape. I would highly recommend Executive Moving System to my friends and family.

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