Extended Stay America - Colonial Heights - Fort Lee
Dimmock, Colonial Heights, VA

Extended Stay America - Colonial Heights - Fort Lee Reviews

4.3 stars based on 54 reviews

Featured Comments:

• R

  Robin Schulman

  5.0

  Stayed a couple of weeks while volunteering at Ft. Pickett. Room was clean with a full fridge, small cooktop, microwave and sink. I only wished there was a regular closet. Tony went out of his way to make sure that I was comfortable! All the staff is welcoming and helpful. Convenient location to lots of stores and restaurants.

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  Response from the owner

  Robin, thank you for choosing Extended Stay America for your recent stay. We are glad you liked our convenient location and well-appointed accommodations. We are also delighted to read how much you enjoyed the service provided by Tony and the team. We hope to welcome you back whenever you are in the area. Sincerely, Hotel Management

• K

  Kyle Kovalenko

  1.0

  I was recently sent here by the American Red Cross after my family and I had lost our home to a house fire. The first day or so was fine, but when you need to say longer then a few days it becomes a real nightmare. Both the management staff and cleaning staff are not present. When you do have the misfortune of speaking with the manager you are disrespected, talked down on and treated like a second class citizen. Unfortunately, due to my situation I'm stuck. Cleaning was three days late and required multiple requests. Then once Cleaning was done in 8 minutes you are left with one bed made, floors filthy like when I moved in and they took my kids towels I asked for because they only provide 4. Which I enough for one day. Any parent k ows sometimes multiple baths are required when they are 5 and 7 years old. None the less, they took them so I was left in worse shape then before. Many more issues but I can't keep then all straight. I'm already stressed out, this place will add to it.

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  Response from the owner

  Kyle, thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible, and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue, and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management

• D

  Dorcas Rodriguez

  5.0

  CLEAN!!! Great staff,breakfast included instant oatmeal, instant grits, coffee, boiled eggs and some other items. I was actually very satisfied with the breakfast. I am going to stay at an extended stay again.

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