Extra Space Storage
Jacobo, Santa Fe, NM

Extra Space Storage Reviews

4.8 stars based on 301 reviews

Featured Comments:

• J

  J Solano

  4.0

  The only reason I didn’t give 5 stars was because my rate unexpectedly changed shortly after the start of my lease. Otherwise, Extra Storage space made it easy for me to rent a storage space. Everything was done online and contact free. Moving items into the space was made easy with provided dolly’s and large elevators. All staff were very helpful throughout our stay. Alisha was especially helpful at providing information and details on vacating the space.

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  Response from the owner

  Hi J, we know that providing customers with convenient, secure, and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. We're glad our team was very helpful throughout your stay. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

• a

  august west

  1.0

  ive rented from many ess facilities in cali & new mexico. while the rental experiences & condition of the properties vary, this is easily the worst managed & maintained ess facility i’ve used. recently there was an attempted break-in to my unit. to be clear, this is a passcode protected facility, which means whoever tried breaking into my unit rents at this facility. there is a camera immediately in front of the unit i rented. i was told it would take “1 to 2 months” to review the video surveillance footage. interesting to learn that the footage review is not done by some ess corporate department or 3rd party security company, rather it's done in-house by the desk person at the facility, a position that changes almost as much as the manager position. my numerous requests to have the manager phone me, made to 3 different employees at the desk, were ignored. meanwhile the facility is pitch-black at night, no one replaces the burned-out outside lightbulbs, despite my repeated requests. the outside walls are tagged with graffiti. i was offered a $50 credit for the attempted break-in. anyone considering or currently renting here should know what's up. extra space storage will thank me for leaving this comment, say they consider security a top priority & are very sorry to hear about my experience. oh & i should call them at their 888 number. Photo 1: what a normal lock looks like on a unit. what my lock used to look like. Photos 2 & 3: what my lock looked like after sometime tried to break it. Photo 4: what this facility looks like at night. the lights are not on timers or on motion-sensors, the lights are just OUT.

• R

  Ross Cotton

  5.0

  I want to thank both Patricia and the manager Gabriel at the 1385 Camino de Jacobo Santa Fe, NM store for truly helping me out. They were both very kind and generous with their time and Gabriel went over and above to help me with the situation, which he resolved wonderfully. I am a long time customer of this facility and he is one of the best managers I've dealt with there.

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  Response from the owner

  Hi Ross, thanks so much for your review! We are thrilled to hear your experience with Patricia and Gabriel was positive and are always here to help with your storage needs! Give us a call at (505) 273-5033 or stop by the office if you need anything!

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