Extra Space Storage
Hollywood, Falls Church, VA

Extra Space Storage Reviews

4.9 stars based on 468 reviews

Featured Comments:

• A

  Amanugai Virtual Hypnotist

  5.0

  Had an acceptable experience. Facility was clean and well-maintained, and the customer service was very helpful when needed. The rate hikes were higher than expected but it is in the fine-print so be sure to check on how long you'll need the unit for.

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  Response from the owner

  Hi Amanugai Virtual, your kind review is appreciated! We make it a priority to provide clean, well-maintained facilities with helpful staff so we are glad to hear your experience reflects that. We are here to help! Please give us a call at 888-storage if anything comes up!

• D

  Denise A

  4.0

  Just moved out of my storage unit after a year+ with the facility. The move out process was very easy and convenient! Elevators always worked, was always able to find a dolly, and could always get to my unit when I needed. Giving the property 4 stars because they raised my rent twice while there for an increase of about 25%. Also, the stairways consistently smelled of urine...

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  Response from the owner

  Thank you for the excellent rating, Denise! We're happy we were able to provide a smooth rental experience. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We're sorry to hear we did not hit that mark for you due to the odor of the stairways. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

• J

  Julie McKnight

  1.0

  I was very happy until I saw the prices on-line. I paid 185.00 for a 5x5, buy 1 month get one free. On-line, the price for a 5x5 is 95.00. Total fraud. Also, I vacated the property after 3 weeks, no refunds. Read the contract terms and conditions thoroughly. Also, call corporate and discuss pricing. This company is all over the map with pricing. What they quote on site is different from the web site pricing AND to make it even more confusing , they charge differently day to day. What they are doing is fraud. See if you can rent a space at a mom and pop storage place or rent space in a friend’s closet instead. Also, you never know who you’re going to get on the phone. The last guy I spoke with had horrible phone etiquette.

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  Response from the owner

  Thank you for leaving us a rating, Julie. We're sorry to hear that you're unsatisfied with your monthly rate and are sorry to hear we have lost your business. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

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