Extra Space Storage
Cherry, Kent, OH

Extra Space Storage Reviews

4.8 stars based on 354 reviews

Featured Comments:

• A

  Amo 0328

  5.0

  I just recently rented a unit from Extra Space. This was hands down the easiest experience of my life. The online system was so easy to navigate and explains everything perfectly. Angelina at the Kent location called to welcome me and was so kind and provided all the information I had questions on. Thank you for not making a stressful move even more stressful!!

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  Response from the owner

  Hi Amo, thanks so much for your review! We are thrilled to hear your experience was easy. We're glad Angelina called to welcome you, was so kind, and provided all the information you had questions on. Stop by our office if you need assistance or have any questions.

• R

  Renée Onesti

  5.0

  We’ve had a great experience with Extra Space Storage. The unit is clean, dry and easy to access. I always feel safe. None of our property has been damaged. The staff has been helpful.

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  Response from the owner

  Thank you for your feedback, Renée! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!

• K

  Katie

  4.0

  Angelina is a wonderful manager- an example of how all customer service experiences should be! She’s taken the time to explain everything to me and gone above and beyond to put me at ease. She even noticed when I got confused on how to open the gate on my way out. She was on her way out for the day and took the time to stay late and help me. Truly a joy to work with! I would give 5 stars for Angelina alone! The reason for 4 stars is due to the facility being slightly “aged”. The facility itself was not as “new” as I would have assumed from the website, but Angelina seems to keep up with it well. I recently rented a climate controlled unit and the insulation is showing along with some water-damaged plywood along the bottom- as in they chose not to cover it with actual siding. A bit off putting, but the rest of the unit seems to be well kept and I was assured they’ve had no issues so I’m going to trust my belongings will be ok! The door is also much smaller than what I’m used to on a storage unit.

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  Response from the owner

  Thank you for the kind words, Katie. We're glad Angelina took the time to explain everything to you, went above and beyond to put you at ease, and even noticed when you got confused about how to open the gate on your way out. We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

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