Five Star Storage
25th, Fargo, ND

Five Star Storage Reviews

4.2 stars based on 34 reviews

Featured Comments:

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  shantel Roberts

  1.0

  I have had a rental garage for years at what used to be Northside Storage. They were bought out by this company whom sent us a link with our new amount due to my cell phone telling us we can pay on line. We tried this and tried this. We attempted to call the phone number to our garage to be not answered. Sent them a message about how to pay our rent with zero reply. Now only yo be charged a late fee because we were late but had no idea how to pay this. Mind you we have two units and the other was paid a year at a time so its not like I am regularly late on this. Albert from the customer service department was extremely unhelpful and rude as can be. As soon as the weather breaks I will be finding a new storage solution for this!

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  Response from the owner

  UPDATED: Shantel, we're very sorry to hear of the issues you've had attempting to get the online payments to work for you. There have been numerous letters sent to our customers to their last known addresses packed with pertinent information. The reason you're unable to pay online is because you haven't provided us with a valid email address to apply to your account. You were asked to provide us with up to date contact information over a month ago when we mailed notices out to all customers of Northside Storage after the ownership change. Additionally, our apologies you felt the customer service rep was unhelpful and rude. He is with our external current call center provider. We are currently working hard with them to get some areas corrected in their service. However, our district manage in fact just listened to the entire recording of the phone call and there are certainly two sides to every story as I'm sure you can also attest to in your business with customers. Since taking over Northside, there have been some hurdles for us but for the most part customers seem to be very excited to have a much more responsive management team to work with. Your experience again seems to be very much out of the norm, however if contact with our management team in Fargo were made promptly and properly, we could have very much avoided any issues. Nonetheless, we wish to get your situation and frustrations corrected, ASAP. Our offices are remaining closed today due to the weather... but we are working on getting you taken care. Once we have a valid email on file you will be able to register for online access. This again was relayed in the letter we mailed to your last known address in Moorhead. Thank you for your business Shantel.

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  Kristina Knutson

  5.0

  Five Star has been absolutely great in helping me out with anything I've brought to them. The staff, especially Septembyr, was sweet, kind and outstanding, as were every staff member. I'm very happy with the security in which I've placed my possessions in my unit(s) and in their care. I would highly recommend Five Star for a month or a year.

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  Jeffrey Smith

  5.0

  Nice clean business, with nice people working there.

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  Response from the owner

  Great to hear this Jeffrey, thank you for the review and your business!

More reviews (7)