FlatRate Moving
Enterprise, Hayward, CA

FlatRate Moving Reviews

4 stars based on 51 reviews

Featured Comments:

• M

  Mary Flannelly

  2.0

  It took about 4 hours to move a one-bedroom apartment which I thought was pretty good. This is a really hard job and super labor intensive. In terms of my bigger pieces of furniture, I think they did a good job. However, a lot of things went wrong. When I spoke to someone on the phone to coordinate this move I was told that it was best if we moved our plants ourselves, but they could help us bring them downstairs for us and that they could help bring down any unwanted items and help to disassemble. Knowing that, I moved all of my plants myself and only asked for help with two of my larger plants. They broke both of the plants before they even left my apartment door. I also asked them to help disassemble the bedframe and bring it downstairs so I could dispose of it. After the move I went back into the apartment and saw they just left the entire bedframe not broken down in the apartment. So I had to go back that evening and disassemble it and take it down to the garbage. They also just put all my boxes in one place even though they were all labeled as to where they should go in my new place and didn't move a few items upstairs that I explicitly asked them for help with. They also didn't communicate pricing at the time of payment when the move was over, so my partner didn't realize that the cash price was $10 cheaper/hour and she ended up paying the credit card price. I also noticed a month later that a $100 was still charged to my card even though it was just meant as a hold. I only just noticed this yesterday so hopefully it will be resolved.

• L

  Lucy Duran

  1.0

  Please avoid !!! Horrible experience!!!! I was using the storage service of flat Rate for around 6 months already all my furniture was new when I left it with them, I had to move from NYC to San Francisco I also used their services to move with FlatRate on _September 2020. When the furniture arrived at my apartment in California, I immediately noticed damage to all my furniture. I specifically asked the representative if my furniture was covered in the event of damage and he said that it was and did not mention that it was only covered for .60 per pound. I was sent a 2 page document to sign and was being pressured to get it back as soon as possible (they were telling me if I don’t get it back fast enough I might lose my moving day). It seems that this information was intentionally I submitted a claim and have now been waiting months for a response. Every time I call they tell me that they will get back to me, but never do. Looking through other reviews it seems that broken furniture, poor customer service and dishonest business practices are a common theme with FlatRate. also the sales representative pressured me to add the tip in advance to the movers on my credit card, money that they never gave to the actual movers.

• E

  E

  5.0

  They were really professional! Paula and Sean helped me out with setting up my move, everything was really easy! This is my first time ever using a moving company and I have to say I'm satisfied. There's no deposit required, they'll charge your card on file 2 days prior to your moving date and I have to say the price I got was AFFORDABLE! The other companies I inquired were a little to pricing for my taste so I'm glad I went with FlatRate Moving. Really appreciate the professionalism and customer service I was provided! 😊

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  Response from the owner

  Hi E, we are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you, FlatRate Moving

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