Fox Moving and Storage of Chattanooga
8th, Chattanooga, TN

Fox Moving and Storage of Chattanooga Reviews

4.2 stars based on 396 reviews

Featured Comments:

• J

  Joseph Connolly

  1.0

  Would not recommend. Showed up 3 hours late after pushing back our appointment 4 hours the day before. Did not have proper staff. They had us help move anything over 50 pounds as they only staffed one mover for us. As a result many things have been damaged. They worked for 1 hour and 40 minutes but tried billing us for two hours and 15 minutes. Their manager would not update us on where or when they would arrive. Their manager stopped answering his phone after two calls, however answered quickly when processing payment. We could have rented a uhaul and just did it ourselves as that would have been slightly more work than hiring them. They were unable to do their job without our help. We hired them because we didn’t want to help. They failed at the core premise that their company provides. Do not hire.

• E

  Erin Thomas

  1.0

  DO. NOT. USE. They will destroy all your belongings. We signed up for a "full service move," (in-state move) in which they will help with the packing and loading of the truck. They promised us a 3-person team. What we got was a father and his teenage son that didn't show up until NOON when they should have been there much earlier that morning. The 3rd person (the teenage sons friend) didn't show up until 5 PM. They were at our house until 11 PM packing... and they didn't even get it all. And by "packing," I mean THROWING OUR BELONGINGS in the truck, breaking or scratching/ruining everything. Luckily, we had a different crew that drove our belongings to our new city and unpacked us. However, there was absolutely NO COMMUNICATION whatsoever about where they were / what time they'd be arriving at our new home. The men were friendly enough, and even fixed (to the best of their ability) our master bed that was broken due to the packers. But when I tell you it looked like the truck had crashed on the way over (based on how our belongings were strewn about inside), that's exactly what it looked like. The loaders were even shocked to see how our things were packed. "This is bad..." one said. Once they finished unloading, one of the packers called the General Manager (Bo Byers) to confirm payment, etc. Only Bo didn't realize he was on speaker phone and we could hear every word he was saying and he was MOCKING US for wanting a discount based on our experience. "Is that Bo on the phone? With that attitude," I said. It was then Bo realized he put his foot in his mouth. His excuse was "I've had a bad day and have been dealing with angry customers all day." Well, yeah, if this is how you do business, then I have no doubt you've had a bad day, and I also don't care. The ongoing chaos continues with dealing with the Claims Department (Tanezja Givens). Absolutely zero communication or sympathy and empathy. Do not consider them for your move. It's been an absolute nightmare.

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  Response from the owner

  Hello, Erin . At , Fox Moving and Storage of Chattanooga we strive for professionalism and customer satisfaction. We thank you for sharing your experience. Is there anything we could do to make it better? Please contact our customer service department on 629-702-2718.

• A

  Anne Choyce

  1.0

  I have never seen so much damage. This was just a local move and not a cross state or cross country one. Frankly, It was a perfect storm. They showed up 1.5 hours late. And it took many more hours than they said it would. Therefore costing tons more than they said it would. Worst of all, so much of my furniture is damaged with gashes, scratches, broken legs. It's like 20 pieces of damaged furniture and so many smaller items that I can't list them all. bins were ripped. The clock was broken. Plus we had to help them. They didn't have enough people for much of the move. They weren't even moving our stuff into a house. They were cramming it into a freight elevator and then into a storage unit. Adding insult to injury, a table was stolen. And I had to file a police report with two different police departments. I am waiting to hear back if they will at least pay for the furniture to be repaired. I wish I had read other reviews before I hired them. I see now that this is a poorly run company with untrained employees who don't know what they are doing and don't care enough to protect other people's belongings. What a nightmare!

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