FreeUp Storage S Broadway (formerly Cumberland Storage)
Broadway, Tyler, TX

FreeUp Storage S Broadway (formerly Cumberland Storage) Reviews

4.9 stars based on 97 reviews

Featured Comments:

• C

  Candace York

  5.0

  We have been renting from Free Up Storage for over 3 years. The facility is top notch, the customer service we have received (when needed) was even better!! The prices are very competitive with other storage facilities too. So, if you are in need of a storage unit don’t hesitate to rent here, you won’t regret it!

• S

  Simone Miller

  1.0

  I wish I could give a -5. This place used to be fantastic when owned by Cumberland Storage. Since being bought out by Free-up Storage, it's been a nightmare. They raised the rates immediately upon taking over. They occasionally answer their phone, but the person who answers has no authority or information, takes your name and number, and no one ever contacts you again. Not only do the fail to return calls, they do not answer emails. The do, however, throw up additional charges and fees outside of the service agreement and out of the blue. This morning, they charged me an extra $75 dollars after I had already paid for the month and said it was a "late charge" - I have my account setup for autopay and it shows on their end I paid on time! When I tried to contact them by phone, there is an error message that you cannot reach them. So, I just paid the charge so they don't lock me out of my storage. We will be finding another storage facility ASAP, and I am reporting them to the Better Business Bureau. HORRIBLE service. Do not use this facility and ignore the high reviews because those are all before the new owners took over.

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  Response from the owner

  Hi Simone, I would like to investigate this further but don't see you as a customer or previous customer in our system. Please message me your information so I can help in turning your experience around.

• L

  Lisa Pantlin

  4.0

  Under recent new ownership things are looking better for the first time since I've stored my things here. I have 2 rentals and have had some issues in the past but hopefully no longer but they are very hard to get an actual human on the phone to talk to if you need help

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  Response from the owner

  Lisa, your comments have been shared with our entire team at FreeUp Storage S Broadway. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

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