Movers

FreeUp Storage S Broadway (formerly Cumberland Storage)
Broadway, Tyler, TX

4.9
(97)Check map
  • Phone:
  • +1 903-561-8900
  • Address:
  • 8225 S Broadway Ave, Tyler, TX 75703
  • Hours:
  • Thursday9AM–5PM
  • CLOSED
  • Reviews
  • Map

Services

    FreeUp Storage S Broadway (formerly Cumberland Storage) Reviews

    4.9 stars based on 97 reviews

    Featured Comments:

    • C

      Candace York

      5.0

      We have been renting from Free Up Storage for over 3 years. The facility is top notch, the customer service we have received (when needed) was even better!! The prices are very competitive with other storage facilities too. So, if you are in need of a storage unit don’t hesitate to rent here, you won’t regret it!

    • S

      Simone Miller

      1.0

      I wish I could give a -5. This place used to be fantastic when owned by Cumberland Storage. Since being bought out by Free-up Storage, it's been a nightmare. They raised the rates immediately upon taking over. They occasionally answer their phone, but the person who answers has no authority or information, takes your name and number, and no one ever contacts you again. Not only do the fail to return calls, they do not answer emails. The do, however, throw up additional charges and fees outside of the service agreement and out of the blue. This morning, they charged me an extra $75 dollars after I had already paid for the month and said it was a "late charge" - I have my account setup for autopay and it shows on their end I paid on time! When I tried to contact them by phone, there is an error message that you cannot reach them. So, I just paid the charge so they don't lock me out of my storage. We will be finding another storage facility ASAP, and I am reporting them to the Better Business Bureau. HORRIBLE service. Do not use this facility and ignore the high reviews because those are all before the new owners took over.


      Response from the owner

      Hi Simone, I would like to investigate this further but don't see you as a customer or previous customer in our system. Please message me your information so I can help in turning your experience around.

    • L

      Lisa Pantlin

      4.0

      Under recent new ownership things are looking better for the first time since I've stored my things here. I have 2 rentals and have had some issues in the past but hopefully no longer but they are very hard to get an actual human on the phone to talk to if you need help


      Response from the owner

      Lisa, your comments have been shared with our entire team at FreeUp Storage S Broadway. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

    More reviews (2)

    Map & DirectionsDirections

    Current Hours
    CLOSED
    • Thursday :9AM–5PM
    • Friday :9AM–5PM
    • Saturday :Closed
    • Sunday :Closed
    • Monday :9AM–5PM
    • Tuesday :9AM–5PM
    • Wednesday :9AM–5PM

    Nearby Moving Companies in Tyler

    FAQs

    • 1. How to Contact FreeUp Storage S Broadway (formerly Cumberland Storage)?

      You may reach them by dialing this phone number +1 903-561-8900. In addition, you can go to their website to find email contact info.
    • 2. What Do Others Have to Say About FreeUp Storage S Broadway (formerly Cumberland Storage)?

      View one of the customer feedback on this moving company below.
      "We have been renting from Free Up Storage for over 3 years. The facility is top notch, the customer service we have received (when needed) was even better!! The prices are very competitive with other storage facilities too. So, if you are in need of a storage unit don’t hesitate to rent here, you won’t regret it!"
    • 3. What Is the Address of FreeUp Storage S Broadway (formerly Cumberland Storage)?

      FreeUp Storage S Broadway (formerly Cumberland Storage) is at 8225 S Broadway Ave, Tyler, TX 75703. Simply use the map above to discover the shortest path. If you are intending to relocate uptown, you may find the best local moving services right here.
    • 4. What Are the Hours of Operation For FreeUp Storage S Broadway (formerly Cumberland Storage)?

      The business hours of FreeUp Storage S Broadway (formerly Cumberland Storage) are listed below:
      "
      • Thursday: 9AM–5PM
      • Monday: 9AM–5PM
      • Tuesday: 9AM–5PM
      • Wednesday: 9AM–5PM
      • Friday: 9AM–5PM
      • Saturday: Closed
      • Sunday: Closed
      "
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