Gateway Express Moving
Nova, Ormond Beach, FL

Gateway Express Moving Reviews

3.6 stars based on 248 reviews

Featured Comments:

• S

  Sharla Osborn

  1.0

  Do not use this service. I moved from Iowa to Texas only because my husband passed away and they people that were sent to pack my house were horrible. I was yelled at argued with and belittled. They didn’t even pack 2 closets or the bathroom. Then my very nice bedroom set was not wrapped and ended up with lots of scratches and nicks of the wood out. Then when it was taken apart they pulled the side from out and popped off the top of 3 screws leaving the screws deep inside the headboard and the bracket was off. Luckily the truck driver found it on the floor of the truck at delivery. My kitchen was just thrown in boxes nothing wrapped or even placed orderly in boxes. Microwave on top of glasses and cups. I can’t even express what a horrible experience this was. The delivery people were so much better than the pick up people. I have used movers before but never had an experience like this. DO NOT USE THESE MOVERS you will regret it.

• S

  Spencer Jackson

  1.0

  Damaged Items in excess of $2,000. Lack of care from both pickup and delivery staff. Full story: On November 30th the movers showed up around 11:30 AM with a truck that was already nearly full. To believe you could move any home with the space that remained is ludicrous. They left only to return 3 hours later. At that time the driver informed me he needed to weigh the truck, he left once again while the second worker began preparing furniture. By the time they loaded everything, weighed the truck again, and returned to complete paperwork, it was 9:00 PM. We were unable to depart on our 18 and a half hour drive until 9:30 at night because of how unprepared these individuals were. On Saturday November 30th, I spoke with the person who was set to deliver my property. He said he could only arrive Sunday between 1:00 and 3:00 PM. He also had no knowledge of the second stop at a storage facility which was in my moving agreement. He seemed very inconvenienced by this. The next day he called at 11:30 AM and said he was running behind and would arrive between 5:00 and 6:00 PM, and would call when he was 1 hour away. I received a call close to 5:00 PM, he said he was 5 minutes away. He was obviously rushing after falling behind from the previous job, and I can only believe this kind of attitude lead to the destruction of my property to begin with. Several boxes were labeled "stg", which I told him meant storage, and should remain on until the second stop. Many of these items were taken off the truck at the first stop anyway and were left for me to sort through and transport myself. After all of this I call the company I started with and cannot get the common courtesy of a return call. The lack of urgency and customer care is very alarming. The worst possible experience. UPDATE Months later and they decided to reply to my review, without even an apology for the horrific experience they put me through. Why didn't you answer my calls or respond to my messages when this happened? Looks like they have been padding their reviews quite a bit too. No honesty, no care, no integrity. Do yourself a huge favor and do not hire this broker! Borderline criminals at best with the way they lie and mislead people.

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  Response from the owner

  Hi Spencer, we are fully aware you have been in touch with the carrier's insurance for the damaged items and have begun the claims process. Feel free to reach out to us if you need any further assistance. Thank you. -Tom

• B

  Brown Michael

  5.0

  I used Gateway Express Moving during a renovation, and it was a good decision. The drivers who delivered and picked it up were on time, efficient and friendly. The door was easy to rise up and down, and the unit was clean. We also rented moving blankets which was helpful. Billing was correct for all charges. Thanks for a good experience! I couldn’t recommend these guys enough. Will use them again.

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