Giant Xpress Moving
International, Fredericksburg, VA

Giant Xpress Moving Reviews

3.3 stars based on 12 reviews

Featured Comments:

• M

  Mo Hurin

  5.0

  Two years later, and still a five star review. We had Giant xpress movers help us pack this time, and they were fantastic. Very fast, careful, and thorough. They shaved our packing time to a fraction, worth every penny. The day of the move, they were on time, efficient, and careful. Team was polite and worked hard. It was raining, and the team did a great job protecting our stuff so it didn't get wet. Cannot recommend this company more, they made our move so much less stressful.

• A

  Aaron Young

  5.0

  Moving can be so stressful and I absolutely hate moving however giant express took so much weight off my shoulders. They were so nice and professional. I truely felt like my belongings were in good hands. Needless to say my move was a success and my things made it safely to the new home. Thank you Giant express I'll definitely recommend your business to others. Thank you again. :)

• C

  Chris Stevens

  1.0

  DO NOT HIRE!!! If I could rate this company below "one star" I would (negative 5 stars). These people are criminals and are perhaps, the least professional operation I have ever dealt with. To begin with... They arrived 3 hours late the day of our anticipated move, resulting in the need for me to assist in loading and an additional day of moving (returned the following day to finish). In the process of loading and transporting, they succeeded in destroying and damaging many of our possessions (I witnessed an employee rolling an antique table of ours on edge, on a concrete floor, so they wouldn't have to lift it... I swear). Moving out of our residence (a lovely historic home) they managed to deep gouge the hardwood floors in several places, while simultaneously damaging both sides of a door jam. This occurred, while watching the “professionals” attempt to move a couch through a doorway. They clearly didn't know the "couch trick" and tried slamming a full sofa through the doorway in an upright position. I came across this action in process and confronted the crew leader about it. He fed me some line about “it's no big deal" and didn’t apologize or own up to the damages at all (I spent the entire evening, after 12 hours of moving and packing, repairing floors as a result... awesome). In spite of this nonsense we still bought them lunch (4-5 people), the initial day of the move. We set them up on the lawn with tables and chairs and let them eat their lunches in peace. After they had finished, I could not help but notice the piles of discarded, unwanted items strewn across the lawn (no joke, they tossed piles of lettuce, tomatoes onions and napkins on the lawn; 3 feet from my front door, and 2 feet from a garbage can!) This company seems to rely on temp labor to load (see antique table) as well as unload. The guy they wrangled up to help with the offload left after 15 minutes; my wife and I had to help unload the truck as a result. Back to the big picture... After everything was on the truck and locked up, day 2 of loading, the crew leader pulls out a form and claims to have "underestimated" the anticipated cost and promptly announced that we would have to pay an additional 30% (!!!) in order for them to deliver as initially agreed upon. They further stated that payment for additional expenses would need to be paid in CASH (completely sketchy) and, and they announced refusal to unload our possessions without said payment in hand (See: Extortion). We had to sign the presented form on the spot, to ensure that they would commit to delivering our possessions. Seriously, this is extortion. Any attempts to contact the company, in order to discuss matters was met with not one single returned call (this went on for months). Eventually and reluctantly, I was put in touch with a third party agency, which the company uses to resolve disputes. This particular settlement company only communicated via US Mail (PO Box address) and after several back and forth scenarios (photo documentations, forms, etc.), they eventually offered us less than $100 as "are we good" money (words do not explain how insulting this was). Shortly thereafter, I contacted a lawyer to see if we could recoup some of the unannounced expenses incurred (additional fees and damages). Turns out... they don't have any assets! (rented equipment, storage space, temp staff, etc.) Effectively, this prevents them from having anything to lose and protects them legally. In summary... Their game is to scam money out of people through a combination of dishonest tactics and fear (we have all your stuff... now pay up!). This is nothing short of a criminal operation and an utter disgrace to all that is decent. This company is unprofessional, unresponsive, abusive and unethical. They truly ought to be ashamed of themselves; posing as a reputable business, while taking advantage of people. I hope these low life swindlers rot in hell... the scumbags that they are, deserve nothing less.

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