Gridiron Forwarding Co., Inc.
NJ-18, East Brunswick, NJ

Gridiron Forwarding Co., Inc. Reviews

3.1 stars based on 20 reviews

Featured Comments:

• J

  Jelena Sljivic

  1.0

  If you can avoid using GridIron, do so! If you are obligated to use them because of a government contract, please insist that your POC read the litany of complaints by US military and the diplomatic core against GridIron (here and elsewhere) and drop the contract or use another freight forwarder for your move. I speak from direct experience. In mid August 2021, the US Embassy in Tokyo selected GridIron as our freight forwarder. We trusted them and their choice. We thought we did everything right. We claimed our high value items separately, put our jewelry in our carry-on. Etc. The following month, both GridIron and Corrigan movers informed us that 2 boxes were missing. We were also informed then that the plastic wrapping around our 10 boxes had been torn or cut and it was suggested that this (and the missing boxes) could have been foul play. We reached out to GridIron to discuss our options and to fill out our claim form for the missing items. The replacement value for the lost/stolen good was $30,240 The missing items included all our winter items, my shoes, purses, and 80% of my daughter’s clothes. These are essential items and we don’t have an extra $30,000 to cover their replacement. Gridiron representatives callously informed us it was not their problem and they would only reimburse us $994. We pushed back and even offered to accept resale value for the items—many in pristine condition. They refused. We are now talking to a lawyer and the Department of State about what legal action can be taken against Gridiron for their clear negligence in ensuring our items arrived safely to their destination, which includes preventing them from possible theft. No one—certainly no one who serves the public good—should be treated like this. So again, if you have any choice in the matter, look elsewhere for your moving needs.

• J

  James Engelking

  1.0

  If only there were a 0-star option. 2 months of delays, 0 customer service. I am not a picky customer, and I rarely leave reviews. I have conducted multiple overseas, transoceanic moves and I recognize that there can be unforeseen delays. Moving in the middle of the pandemic surely doesn’t help. But Gridiron’s 1-star review is for the absolute 0 proactivity and 0 customer service after the first automated delivery delay notice from the Personal Property system, if I did not constantly ask for updates I would never have know what the status of my shipment was. Original delivery date was 07/06/21. On 06/29/21, Jason Kearns notified me of the first delay to my shipment to No Later Than 07/31/21. Then that date came and went. I did not hear from Jason or anyone at Gridiron again til 08/24/21, after I reached out to ask for updates. After almost 2 months delay, finally get a shipping date offered for 08/30/21 which my building loading dock could not support, so shift to 08/31/21. Then, the local agent cancels due to potential weather. I also understand that’s out of the hands of Gridiron, but they didn’t even know about it until I reached out. Still have not heard from Jason and through the local agent the next available delivery date is 09/10/21, over 2 months late. Additionally, every single time I spoke to a representative with Gridiron, only 2-3 different people over the months I worked with them, they never conveyed the accurate address to the local agent. A minor thing, and probably more a Personal Property Office database issue, but indicative of their product. EDIT: upon reading other reviews, seems like this is a reoccurring issue with Gridiron. Unsurprising.

• n

  nilene Quigley

  1.0

  Do not use this moving company under any circumstances. Literally every piece of furniture they moved was broken, some destroyed to where I had to duck tape it together for it to stand up at all. The movers were rude and unprofessional. They are supposed to put things together if they were taken apart and I kept asking them as the day went on. Yup yup we will, they said. Around 4 pm they told me they would not be putting anything together. A third mover they called in even said he found it funny that “colonels be thinking that we are gonna unpack everything and put it away, I’m like no.” I reminded him that they are supposed to do that and every move I’ve been through with the government that has been the case. I was on the phone with the owner several times and he said this would be rectified, which it was not. The movers didn’t open one box. They left them piled up to the ceiling where I could barely get them down. The company sent another company to put together my stuff which was another debacle. But I had to unpack and dispose of 175 boxes myself so they could come in and build. It was frustrating and exhausting. I have thousands of dollars worth of damage and my expensive rug is missing. The company is refusing to pay me anything. I did all the required paperwork but they continue to fight with me that I didn’t. I would never recommend gridiron to anyone. They were completely unprofessional and have no respect for your stuff. A move that should have taken two days took five which I had to be out of work of course. I would move myself before I ever let those guys into my house.

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  Response from the owner

  Ms Quigley, i am sorry you had a bad experience with your move. You had a very large shipment which our delivery crew did their best to put in a very small apartment. There were times where the crew could not move and it made for a hazardous situation. Items could not be assembled or unpacked because you had no room to do so. Also, certain items required Third Party setup which we had to wait for the PPSO to approve. Your claim for damaged items was settled in accordance with DOD guidelines. You didn't file your claim within the 75 day time period after delivery. This is the Department of Defense's guidelines and not ours. I am sorry you had a bad move but there were many factors that contributed to this outside of our control.

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