Budget Truck Rental
1, New Brunswick, NJ

Budget Truck Rental Reviews

1.7 stars based on 3 reviews

Featured Comments:

• M

  Maya Nakano

  1.0

  I made online reservation for a 12' truck a week and half prior to moving date for 9am pick up. I get a call at 7pm the night before from a very rude representative who says they don't have any truck for me to use. I asked if there is anything they can do (rent me a different vehicle or if any is available from different location) and he says there is nothing they can do but puts me on hold for 15 minutes and hangs up. No apologies during the call. I tried calling them back numerous times right after but could not get hold of anyone for an hour and left a voicemail. Then someone else calls me back pretty much saying the same thing, but with an apology and whole lot more professionalism, and cancels my reservation. The second person was a lot better, but AVOID this place and go pay a little more at Uhaul.

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  Response from the owner

  Hi Maya, we are terribly sorry for the inconvenience. Please contact our CS team at [email protected] for further assistance. Thank you.

• M

  Mihir Dave

  1.0

  Horrible service! Lack of professional attitude from the manager and employers as well. SO I booked a truck , 10' online at this location and when I called prior to showing up at my scheduled time of appointment about certain questions, he does not tell me that this location does not carry a 10' truck. And when I show up, there was a change in shift and this girl new to the job, told me that they don't have 10' truck!! So I asked her to call the guy who I spoke to and he tells me that I had cancelled the order so someone else was given the truck, so I asked for confirmation of cancellation if so and he said to ask customer service main number since they should have it. It did not make sense since my reservation was still valid when I checked and so did CS!! The manager then over the phone asks me to call around at other Budget truck rentals to see if they carry trucks of that size and I said "its not my job" so he makes few calls but in vain and tells me that they dont carry 10' trucks at hsi location which completely contradicts what the guy told me about giving away a 10' truck to someone else! On top of that he tries to convince me to take a cargo van but I told him that wasn't an option since I'm moving my stuff and when I ranted to him about their lack of care he just cuts of the conversation by saying "okay thank you very much have a good day" and hangs up!! Never go to this place for a truck instead always book one from U-Haul which I did right away on 18S in E Brunswick! I also noted down the name of the manager and the other members as well as their employee id and made an official complaint at Budget customer care and they were even more bizarre saying "we don't know but maybe our manager will call you or else settle the matter internally" :O And trust me I'm the most laziest person to write a lengthy review, but I did in this case because that's how upset I am with the manager and his folks at this location.