Hawkeye Moving Services, Inc.
Riverside, Iowa City, IA

Hawkeye Moving Services, Inc. Reviews

3.4 stars based on 45 reviews

Featured Comments:

• J

  Jourdan Carolan-Winterhof

  2.0

  I placed a large order with Ikea on 10/15 and it was supposed to be delivered on 12/4, but I didn't receive any information from the delivery company until 12/20 when I received a text stating my order would be delivered 12/22. It's Christmastime in a pandemic so it's understandable to have delays like this and normally I wouldn't care. However, 7 of the 19 boxes I received were for someone else. The delivery guys, who were kind and accommodating, immediately came back to pick up the wrongly delivered items, but now the 6 boxes I'm missing have yet to turn up. I received an email this evening (1/3) that my other items are not in the company's possession, so I'm in the process of getting a refund through Ikea and ordering replacements. I'm fortunate to not necessarily need the items immediately but this has still been a rather disappointing experience. I'm more upset about having to pay a second $119 delivery fee, but it seems I don't have any other option.

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  Response from the owner

  I am sorry for the delay and inconvenience you are experiencing. We try to provide consistent customer service, but from time to time we do make inadvertent errors. To assist with delivery charges and the inconvenience of waiting for your reorder we are sending you a check, per our discussion. Please accept our sincerest apologies.

• S

  Sarina Smith

  1.0

  Hawkeye was set to deliver my kitchen cabinets on October 3, 2021. Upon delivery, a cabinet was scratched as they tried to force it through my door. My contractor offered to remove the door so that the item could fit through with ease. The delivery guys declined. As they were pushing the item through we heard some scraping and inspected the cabinet. There was visible scratching on the item and it was refused and returned because of the damage. I then ordered a replacement and paid an additional $165.42 to the company that makes the cabinetry just to make ensure that upon receipt of the replacements I would have two separate cabinets rather than the one that was a tight fit. It is now officially two months later after the initial delivery debacle and Hawkeye received my replacement cabinetry (the one they scratched) on November 22nd. They did not reach out to me to schedule a delivery. After reaching out to them I was told that they only service my area twice monthly and that they could not give me an ETA on my cabinets. I have experienced financial hardships with the setbacks caused by their original carelessness. It is December 3rd and they were rude and unhelpful about fast-tracking my delivery. This company shows no remorse for its clients and does not care about customer service or righting their wrongs. I have had to push back my countertop measurements for two months and now I will not be able to have a kitchen for the month of December or the foreseen future. The manager Jill let me know that she could offer me the opportunity to drive almost an hour from my home to meet their driver and pick up my own cabinets. Jill did not ask if I had a vehicle to support two kitchen cabinets or even offer a simple apology. She then proceeded to act as though my unhappiness with that "solution" (laughable) was unwarranted. This company is despicable and very unprofessional.

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  Response from the owner

  Sarina, first, we want to take a moment to sincerely apologize for these grievances. It's very unfortunate that you've had to deal without a proper kitchen for this long. We want to explain that we are more a distribution center for other large companies, so this makes it difficult to handle complex orders quickly. Still, we'll do what we can to ensure you get your cabinets as soon as possible. Best, Jill G. Manager

• A

  Andrea Adams

  5.0

  Hawkeye Moving just delivered an order of furniture from Ikea for us and they did a great job. They communicated when they would arrive (and it was exactly what Ikea quoted when I placed the order). They also called when they were 15 minutes away, and arrived at the beginning of the delivery window which was shop much better than when you wait around all day. The guy even pointed out damage to one of the boxes and opened it for me to inspect. This one of the smoothest delivery experiences I've had! I will definitely use them in the future.

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  Response from the owner

  We are incredibly grateful you took the time out to leave us a 5-star review.

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