Heirloom Express LLC
Cleve, King George, VA

Heirloom Express LLC Reviews

3.7 stars based on 15 reviews

Featured Comments:

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  Alanna Newkirk

  5.0

  We used Heirloom Express LLC for a design project in Virginia. They cam recommended by one of our shipping companies Shelba Johnson. Managing a project from a different state can be tricky but not if you are in the good hands of Heirloom Express. They are organized, thorough, and very communicative from beginning to delivery. The smoothness of our large installation of over 7 rooms of furniture came from their professionalism, preparedness, and years of experience. I would highly recommend them for any move, especially for designers.

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  Lawrence Laub

  4.0

  We purchased a pristine, steel and glass early 20th century vitrine from an Old Town Alexandria shop. The store recommended Heirloom Express. This is a tale of ultimately first rate customer service. The initial delivery attempt resulted in damage to glass shelves and a door. In the beginning we had some communication snafus with Heirloom (hence 4 instead of 5 stars). The vendor was completely uncooperative. John Quinn, Heirloom's owner, agreed to fix the problem. He personally picked up the door for repairs. It took five tries for the glass shop to properly fix it. John communicated progress (and delays) frequently. When everything was fixed, John personally delivered the repaired parts. The vitrine is pristine once again. I highly recommend Heirloom for their willingness to work on making a customer happy. John is clearly committed to customer service.

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  Nicole M

  5.0

  Professional, fair and trustworthy! We have been fortunate to have Terrence and Evan deliver and install many rooms of furniture and rugs. They were careful, respectful and kind. It is always a pleasure to have them in our home. Our experience with Sheree was also noteworthy. She was honest, fair and reasonable. We recommend this company.

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