Hilldrup
Carrier, Charlotte, NC

Hilldrup Reviews

4.7 stars based on 179 reviews

Featured Comments:

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  Lou Rymer

  5.0

  I’ve moved many times with Large moving companies. Hilldrup was by far, an exceptional moving company! They moved me from NC to Florida. They took all the stress out of this move by they’re professionalism, exceptional packing services, they’re delivery and care! Paid the price quoted. Sent enough men to load and unload. Just had an experience I’ve never had before! Definitely top notch movers and trustworthy!!!

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  Response from the owner

  Hi Lou - Thanks for your 5-star review of Hilldrup Charlotte! We so appreciate your kind words and are so happy that our team was able to make your move a stress-free experience. Our professionals are the best of the best, and we love hearing that you saw this shine through thanks to their care, trustworthiness and exceptional service. We appreciate you sharing and hope we can help you in the future with any moving and storage needs you may have!

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  Heidi Bernard

  1.0

  Poor Delivery Service!!! We are still waiting to complete our move from Charlotte to Memphis—a 10hr move. We were promised a delivery date of Dec 3rd, 2021 which was made on time -BUT - we found out the morning of the delivery date that the driver was only able to bring ~ 1/2 of our belongings due to not able to fit everything on his truck?!? We are now stuck with sleeping on mattresses on the floor , only one couch and only some of our kitchen supplies. We had to buy new linen, blankets, pillows, and towels because those boxes and the parts to assemble our beds were not delivered. Now we have been told by the moving coordinator that the rest of our belongings may possibly be delivered sometime next week?!? The week of Dec 13th!! That’s ~ two weeks after the promised delivery date. No explanation has been given as to why only half of our belongings were loaded onto the truck in the first place. The driver only said it wouldn’t fit. Also - many of our items he did deliver were labeled incorrectly on the inventory list. So now we will have to take additional time to double and triple check the inventory lists to make sure we receive all of our belongings - whenever they are finally delivered. This is extremely poor customer service and poor execution of a service that we paid a lot of money for out of our own pocket. And as of today, December 8, 2021, we still do not have a delivery date for the rest of our belongings. I would not recommend this company to any of my friends or family and not even my enemies.

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  Response from the owner

  Hi Heidi – Thank you for sharing this, and we’re deeply sorry for the issues you’ve experienced. We understand that you are in communication with our customer service manager and that we have arranged for the remainder of your belongings to be delivered tomorrow, December 9th. However, if there’s anything additional support we can provide, please feel free to call our Customer Assistance Manager at 703.441.7244.

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  Hampton !

  5.0

  These packers were outstanding and VERY efficient. I planned for it to take all day but they were done before noon so I was able to relax a little during the move which is rare.

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  Response from the owner

  Hi Hampton - Thanks for your 5-star review of Hilldrup Charlotte! We are so happy our team was professional and efficient! We know moving is a daunting process, but having it move quickly thanks to a hardworking team can make all the difference. We appreciate your trust in our team and appreciate you sharing! Please let us know if we can assist with anything further!

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