IDEAL MOVING & STORAGE
78th, New York, NY

IDEAL MOVING & STORAGE Reviews

3.1 stars based on 49 reviews

Featured Comments:

• A

  Amy C.

  1.0

  Use this company at your own risk. The customer service is horrible as they will answer the phone using different names, not answer the phone during business hours, or put you on hold and you get mysteriously disconnected. The only great thing about this company are the contracted movers. My movers were nice and professional. I will NEVER use this company again and I suggest that you do the same. *Update* They post fake reviews giving themselves 5 star ratings...please note my example below of "Theola Neill" and "Claire Gonzalez."

• P

  Paul Stein

  2.0

  Pros: They moved my possessions cross country. They didn't charge too much more than the purported estimate. They were cheap. The men themselves were polite and efficient. Cons: Virtually everything else. You have no input as to when the movers come or deliver your items. The customer service desk is a farce. I called 5 times on 1 day to get a question answered. They kept telling me the movers were coming/in the area. After I demanded to know why they were 3 hours late, they told me that the movers were coming the next day (I'd foolishly given a two-day range of dates). They picked up my items, then said "we're delivering them on this day, so be prepared." I had no choice in the matter. The estimate is not binding in the slightest. You will pay more (in my case, it was about $250 more) than they tell you at the outset. I wouldn't use them again or recommend them. If you want a cut-rate mover who may screw you over and who lies to your face, this is the best outfit on the planet. If not for the workman's courtesy and efficiency, I would've given them one star.

• M

  Mellisa Kasdras

  1.0

  Review: There is absolutely nothing “ideal” about this moving company. They are a bunch of price-gauging scam artists who will leave you hanging when you’re trying to move. I’ve moved at least 10 times in the last 30 years, and this was undoubtedly the WORST experience with movers I have ever had. I’m only sorry I didn’t read enough reviews before going with this company. I only hope you read my review here before signing with this company. If this company was the last moving company on Earth—move your things yourself! It was the worst moving experience of my life. If you want to read my full review...you can check it out on the New York BBB Website. DO NOT, REPEAT, DO NOT EVER USE THIS COMPANY IF YOU VALUE ANY OF YOUR THINGS!

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