Indy Movers, LLC
Pendleton, Indianapolis, IN

Indy Movers, LLC Reviews

4.3 stars based on 39 reviews

Featured Comments:

• V

  Venomous Vanessa

  5.0

  I bought a 300lb massage table. The retailer failed with their white glove delivery. I had to locate a mover as the retailer was not able to Google one (aparently). These guys did it. They did it professionally and were so nice and just top notch guys. I really could not be happier with the work they did. I highly suggest them.

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  Response from the owner

  Thank you so much! It was a pleasure to help you with your move project.

• C

  Cory Laesch

  1.0

  The customer service and accountability of this company is greatly lacking. The movers did an okay job once they showed up to our house nearly an hour late. They were friendly and courteous and did a relatively nice job with the lack of equipment that they were given. When I booked this move with Indy Movers, LLC, I was very clear regarding my expectations for adequate care of our furniture as well as for our brand-new construction house that we were moving in to. The truck, an old, converted U-haul that leaked oil all over our driveways, had six furniture pads on it! Our furniture was not protected at all. This resulted in a broken sectional couch and a master dresser that was completely scratched all over, especially on one side. Unfortunately, this is when the experience took an even bigger turn for the worse. When I contacted the office regarding the damaged furniture, I was promised a quick response to make things right. After hearing nothing for the next week, I called again and was told that someone would be getting in touch and that they already should have. When I finally threatened legal action a few days later after hearing nothing, I was finally contacted by Don. He told me that he would schedule to have our sofa fixed and would be sending us a furniture pen to “cover” the scratches on the dresser. This resolution, albeit not ideal, seemed at least like a first option at the time. This led to another period with no follow-up to get anything scheduled. I called multiple times and got the run around to which I finally told them that I was contacting an attorney. This again triggered them to contact me and notify me that they were sending us $450 to compensate us for the damaged items. There was zero accountability for their negligence and they have refused to respond to my inquiries since. Nothing more in regards to actually fixing our furniture. Do not make the same mistake that I did! Do not hire this company unless you want your move to become an even bigger headache.

• K

  Kyle Hunter

  1.0

  Not really sure what happened but I decided to cancel service after sending the $100.00 deposit and confirmed another move with another company. The guy who visited was real nice, showed up on time, was realistic. But there was nearly a 50% increased difference between what he thought it would cost and the quote they ended up sending over an hour later. Then no one picked up the phone despite calling and leaving messages with a call back number, then their website went, and is, currently down and that didn't inspire confidence either. Found another company that schedule something is 15 minutes and was nearly a $1000 cheaper, so naturally I cancelled. Just not sure if anyone got my cancellation as no one seems to respond to anything...

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