Interstate Moving & Storage
Ironwood, Landover, MD

Interstate Moving & Storage Reviews

3.8 stars based on 27 reviews

Featured Comments:

• A

  Amelia Manchester

  5.0

  My household goods were recently moved from Maryland to North Carolina through this company and I was very satisfied with the services! They did everything from packing my house to unpacking in the new location. My requested dates and times were honored, and when changes needed to be made, I was notified. This was the first time I've had a company pack and move my things and would absolutely do so again. There were a couple items broken in transit, but the moving crew gave me all the information I needed to submit a claim and they were helpful in getting my furniture set up.

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  Response from the owner

  Thanks, Amelia, for taking the time to share your positive experience with us! Our crews work very hard to satisfy our customers and feedback like yours is always appreciated.

• a

  annie kelty

  2.0

  Very friendly movers who took great care with our belongings!! BUT we were originally GUARENTEED a delivery date which has since come and gone with ZERO updates on when are things will be delivered so we are sleeping on the floor with none of our belongings. Very unprofessional, unresponsive and makes fake promises on delivery date.

• J

  Jill Smerekanicz

  1.0

  The absolute WORST company to deal with. When they packed my house it took them 8 hours (I had a one story/was our first house so not a lot in it at all) because one of the movers was on his phone the entire time. They broke a glass and made me clean it up and did not report it or apologize, and once they started getting tired stopped caring about my stuff. Man handled my large pieces of furniture and told me they could probably deliver everything the next day. What a joke that was because it's two weeks later and I haven't gotten a thing. My coordinator for the move had not called me once, so I had to get a different person, and I was guaranteed a delivery date and the NIGHT BEFORE the delivery was supposed to take place someone called me and pretty much said they didn't know why no one told me but it would be delayed another day because another client changed their plans. FINALLY the day it was coming is here and I was told between 1-3 because they wanted to drop someone else's off first and at 4:30 called to ask where they were and they said they were still an hour away. No call. Nothing. The moving coordinator called me to ask how delivery was going and I had to be the one to tell her they weren't even here yet. THE WORST COMPANY/CUSTOMER SERVICE. DO NOT USE THEM. ESPECIALLY IF YOU ARE MOVING WITH THE MILITARY.

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  Response from the owner

  Jill Smerekanicz, We take your concern very seriously, and on behalf of Interstate we would like to apologize for the service failures you have experienced. This is not the level of service we expect and our Director of Quality Control is investigating the breakdown of communication and professionalism. Our personnel will be given the necessary corrective action and re-training to ensure expectations are met moving forward. Thank you for your feedback and presenting us with this opportunity to improve.

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