iStorage Self Storage
Florence, Florence, AL
- Phone:
- +1 256-202-6025
- Website:
- https://www.istorage.com/storage/alabama/storage-units-florence/4121-Florence-Blvd-161?utm_source=google&utm_medium=local&utm_content=161&utm_campaign=localmaps
- Address:
- 4121 Florence Blvd, Florence, AL 35634
- Hours:
- Thursday10AM–6PM
- CLOSED
- Reviews
- Map
Services
iStorage Self Storage Reviews
4.7 stars based on 151 reviews
Featured Comments:
T
Todd Schoener
1.0
Would give them 0 stars for customer service and integrity. Been waiting almost 2 months for a refund on a storage shed we paid in advance. People in the office constantly telling us we'll get our check in 2 weeks and it's been 2 months. Still haven't received any money. When we emptied our sheds our next month's lease had just started and they told us we would get a refund on that also. Then they turned around and said sorry, you're not getting any money back on those sheds. Says it's in the fine print which it isn't. So we've accepted the loss of that money but they won't refund the other shed we paid four days before it was due. If you rent from these people, be prepared for them to tell you one thing and do another. They should be reported to the better Business bureau for stealing our money but I think maybe that'll be my next step
Response from the owner
Hello Todd, we are sorry to hear that you have been waiting on a refund. We have reviewed the notes on your account, and found that you paid of August and September at the same time on September 5th, we understand that you did not use the remainder of the month as you moved out at that ime. We have notified our senior management team about your concerns and will be issuing a refund for that amount shortly. If there is more that you would like to let us know, please reach out to us at [email protected]. Sincerely, The iStorage Team
C
Charlie Mills
5.0
They were VERY professional about getting set up. I just had to call and I payed over the phone. Then I just had to go into the office to finish everything. They even have locks for sale for $15 (plus tax). Everything looked very clean and organized. Would definitely recommend this to anyone!!!
Response from the owner
Charlie, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, iStorage Florence
P
Pamela Arias
5.0
Excellent self storage facility—clean, well maintained and secure. The manager, Barbie, was very friendly from the ‘get go’ providing me with facility access and pricing information as well as a quick tour of the 2 unit sizes I was interested in. She made it easy for me to quickly down-select units and made paperwork a breeze. Excellent service with a smile😊. One suggestion: owners should buy new Batteries for the golf cart we drove to view units. Prospective customer’s shouldn’t have to walk up a small hill because of an under-powered golf cart and no, Barbie and I don’t have a weight problem👍🤣😇. Good luck 😉
Response from the owner
Pamela, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, iStorage Florence
More reviews (2)
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FAQs
1. How Can I Contact iStorage Self Storage?
You can call them at this phone number +1 256-202-6025. Or you can browse their official website to find email contact info.2. What Are People Saying About iStorage Self Storage?
Check out one of the customer reviews on this moving company below.
"Would give them 0 stars for customer service and integrity. Been waiting almost 2 months for a refund on a storage shed we paid in advance. People in the office constantly telling us we'll get our check in 2 weeks and it's been 2 months. Still haven't received any money. When we emptied our sheds our next month's lease had just started and they told us we would get a refund on that also. Then they turned around and said sorry, you're not getting any money back on those sheds. Says it's in the fine print which it isn't. So we've accepted the loss of that money but they won't refund the other shed we paid four days before it was due. If you rent from these people, be prepared for them to tell you one thing and do another. They should be reported to the better Business bureau for stealing our money but I think maybe that'll be my next step"3. How Can I Find the Location of iStorage Self Storage?
iStorage Self Storage is at 4121 Florence Blvd, Florence, AL 35634. Simply use the map above to discover the quickest route. If you are going to move to a new home, you may find the top-notch home mover with NearbyMovers.4. What Are the Opening Hours of iStorage Self Storage?
The business hours of iStorage Self Storage are as follows:
"- Thursday: 10AM–6PM
- Sunday: Closed
- Monday: 10AM–6PM
- Tuesday: 10AM–6PM
- Wednesday: 10AM–6PM
- Friday: 10AM–6PM
- Saturday: 10AM–5PM
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