J&J Metro Moving and Storage
Kennedy, Orlando, FL

J&J Metro Moving and Storage Reviews

4 stars based on 140 reviews

Featured Comments:

• J

  Judy Handfield

  5.0

  We used J&J Metro to help rearrange our warehouse. Not only were they fast, efficient and very reasonable the team that did our work was the best. They listened, accommodated and entertained us the whole time. Truly a great group of guys. I would recommend them to anyone looking to move your home or business. It was a great experience.

• M

  Maite

  5.0

  This is just the way that these guys takes care and handles your furniture. John, Brian and David were very nice and respectful. They make sure we were happy with everything. They will ask questions to leave us happy how the furniture was positioned plus the process was smooth and easy. Thank you guys i without doubt use this company again. 🤗

• V

  Venecia Urban

  1.0

  I've used J&J once before and didn't have a problem. But as they say "you don't judge a company by what goes right but how they react when something goes wrong". And boy was I disappointed. They stored our Serta mattress for about a year while we waited for our home to be built. When it arrived, it was not wrapped or covered. I noticed when they were unloading it that it was around 75% covered in dirt. I was initially shocked but allowed the men to bring it inside anyway. I figured maybe I could wipe it down. Unfortunately, besides the dirt, it was damp and smelled liie mildew. I spoke to a gentleman in "claims" and he told me to send pictures. I did. After receiving them he told us to file a claim and provided a link. We did. 30 days passed and no one called us. I called J&J on 8/1 to ask for the gentleman I had spoken with and he was no longer with the company. The owner got on the phone instead. After explaining what happened he basically dismissed it as tough luck. He said that we didn't buy insurance from them (it was never offered), and that even if we did, that they only cover .60 cents per pound. In essence, my $3900 was worth 12 bucks to them! I explained that as a business owner things go wrong. I happen to to be in the warehousing business in NY. He didn't care about my damages. He offered me 200 bucks to go away. I told him to keep it. He just didn't seem to care. I've been in business for 30 years. I would NEVER disrespect a customer this way. Needless to say I can't recommend a company that doesn't care about damages to furniture that people work hard for. I happen to be OK financially so it didn't hurt me but I'd hate to see someone who isn't as fortunate as I have been get burned by J&J. Guide yourself accordingly.

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