Johnson Storage & Moving
River, Santa Fe, NM

Johnson Storage & Moving Reviews

4.5 stars based on 48 reviews

Featured Comments:

• K

  Karen Caretsky

  4.0

  Johnson Moving and Storage picked up my furniture and household belongings and were done in only 2 hours. We packed most household belongings. They packed a few large outdoor pots, mirrors and artwork. They worked very efficiently. Management could not give us a definite date when we would receive our furniture and household belongings. As such we had to cancel our vacation to Iceland. When United delivered our furniture the two delivery men said there would be another three men coming to unload. None of the three men showed up! It took the two men 8 hours to unload the truck. We felt sorry for them because they had to drive from New Hampshire to Maryland overnight for an 8:00AM pick up the next day. A few items were broken, and a night table was badly damaged. The bookcases were not put together, so there’s a big gap between the book cases. Overall we were pleased with the move but the price was more than we’ve ever seen before.

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  Response from the owner

  Thank you for taking the time to write a review of our company. Our goal is to exceed our customers' expectations on every move, so we're glad to hear you were happy with our services despite having to cancel your vacation. We are sorry, but all moves are based on a delivery spread and not a specific date but, we do apologize for the extended time during the delivery process itself. Please contact your move coordinator should you have any additional concerns or questions.

• A

  Alan Bowers

  5.0

  Johnson Moving and Storage excels in care and communication. We were well served and suggest you may be as well.

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  Response from the owner

  Thank you for taking the time to write a review of our company. Our goal is to exceed our customers' expectations on every move, so we're glad to hear you were happy with our services. We appreciate your recommendation of our company.

• K

  Kent Foster

  1.0

  The worst service imaginable. Poor communication, they do not honor what they tell you, and they make it impossible for you to know what is missing as all it says is the size of the box, not the contents? Charged me $1600/month storage which was not disclosed. A ton of my belongings did not make it. It could not have gone worse. Run now, before you even think of using them.

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  Response from the owner

  Kent, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with all parties involved to demonstrate what we could've done better.

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