Johnson Storage & Moving
American, Cheyenne, WY

Johnson Storage & Moving Reviews

3.1 stars based on 34 reviews

Featured Comments:

• J

  John Bradford Jr

  5.0

  We had Johnson Storage and Moving handle our move from Wyoming to South Dakota. We have moved 5 times prior with other moving companies. The crew showed up on time and went right to work. They were able to pack our things, load the truck, and deliver in a 3 day period which exceeded our expectations. They were courteous and careful with all our belongings. We are so happy we contracted them to do this move for us. There was no stress or worries.

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  Response from the owner

  John, we're glad to hear everything went well and you were pleased with your move. We know moving can be stressful and we're glad our team could put you at ease. Thanks for the great review.

• J

  Jenell Ignacio

  1.0

  Run from this company. They were hired to pack and move our stuff (military move, couldn't pack or help with stuff if I wanted to). They seemed nice when we saw them but when we received the crates the movers (not the same company) who unpacked our stuff were shocked as well as us at how everything was packed. Our stuff was crated as if this company did not care in the world about our stuff. One of the movers broke 2 switch controllers (yes my husband saw this with his eyes), my toddler's bed is completely broken, my oldest child's computer desk broke as well, and some of my toddlers toys are missing (I know what toys I put aside to pack). I get these are material things, but these are material things that me and my husband's hard earned money worked for. They were written up by the inspector who was appalled at the work they did as well and I am filing a complaint with tier 1. DO NOT GO TO THEM. Shame on the movers. Corporate you need to check your employees.

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  Response from the owner

  Jenell, we're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. Quality customer service and doing business with honesty and integrity are extremely important to us. At your convenience, please call United Customer Care at 800-948-4885.

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  Rachael Ratliff

  1.0

  We had a very bad experience with Johnson Moving and Storage. We worked with them through a corporate relocation, and so did not have any say in who we worked with. The day before we were set to be packed and loaded, the Johnson Moving office called us and said “You have everything packed, right?” We told them no, we were scheduled to be packed and loaded. They then proceeded to act as if they had no idea that was the case and that the relocation company had dropped the ball. They sent two men the next day - one of them a temp worker who was very nice, but had never done packing before. It was very clear the job wasn’t going to get done on time, and since I was set to fly out with my daughter the next day, I ended up packing half the house while also taking care of her (she is almost two years old). During that time, I glanced at their clipboard and saw a printed out email on it. It was an email of Johnson Moving accepting the job that explicitly stated packing AND loading. It was sent two weeks before. So, they definitely knew, and messed up, and tried to put the blame on someone else. My husband and I packed the rest of the house that night and he had to take a last-minute day off work to be there on the second, unscheduled day, as I was flying out that day. I spoke with the operations manager, Mark (or Marc, I’m unsure of the spelling), and he came out with a larger team the next day. We thought things had been resolved, until the trailer was opened in Llano. Basically no furniture pads or blankets had been used, and furniture and lamps had been tossed in with little regard for our belongings. I’ll post photos, which should speak for themselves. The unloading crew was shocked and had to call me into the trailer repeatedly to show me damaged furniture and poor packing. I must give credit where it is due - our kitchen and breakables were packed very carefully. None of those were broken. It’s frustrating that our furniture wasn’t handled with similar care - especially since it is so much more difficult to replace/repair. We are filing a claim with the relocation company, so hopefully some of this will be remedied, but I very strongly recommend that you choose another company when moving in or out of Cheyenne

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  Response from the owner

  Hello Rachael, we are sorry that you are not happy with the service you received. If there was damage done to your furniture please contact as claims department at [email protected]

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