Joy Moving And Storage
Hampton, Dallas, TX

Joy Moving And Storage Reviews

1.8 stars based on 14 reviews

Featured Comments:

• J

  Jamie Anez

  1.0

  My experience with Joy Moving and Storage couldn't have been any worse! First, they were 2 days late picking up my belongings. Second, they took over 30 days to deliver my things, in the meantime it was very difficult to get in touch with anyone to find any information out. Third, when they arrived at 1030 pm and started unloading my furniture I noticed EVERY single piece of furniture was damaged! They asked me if that's what my furniture looked like when they picked it up and I told them NO it's brand new furniture. Then trying to talk to someone in regards to the damage, was almost impossible! I spoke with Mike, he told me from what I was telling him the damage was that "it must've been done on purpose" he told me I needed to go through the claims process, which I did and had plenty of proof and documentation of the damage, the claims dept offered me $64 for the damage, I sent an appeal letter and they came back with $94. They do not take any responsibility or follow the contract! They got away with ruining my furniture and I feel like they are very unprofessional and take advantage of people! Another thing, they forged my signature on ALL of the pick up documents! This is a terrible company and you would be foolish to have them handle your personal belongings!!!!

• S

  Star Anderson

  1.0

  My experience was horrible. The company arrived 40 minutes late. The 2 men worked at a snails pace trying to collect more money than needed by delaying time. The truck got lost on the way to the new location. I only had a 2 bedroom apartment and one bedroom had a toddler bed and a mini dresser. I had all items boxed and bagged the night before ready to be loaded. The men went past 3 hour and both locations where in Fort Worth. The workers left several items on the side walk at my new location and did not assemble my one and only bed or my dinette table. I had to help load and help unload the truck. I'm a small frame female. I took a half of day off work that turned into a full day off work without pay. The agreed to wave $39.50 for the half hour they went over past the 3 hour mark. Then after I wrote my review. The company called my cell phone harassing and threating to sue me for 5 hours worth of work plus the $39.50 they agreed to wave after many complaints from me during the 31/2 ordeal. When I only used them for 31/2 hours. The company has showed another form of being unprofessional. A ROYAL MESS Horrible company S. Anderson

• S

  Sun Yi

  1.0

  Damaged 2 pieces of furniture and our wall. Took 2 months for them to ack damage and was told payment would be given that week, still no payment. I choose this company because the quote I was given over the phone was "$149 and hour for 5 men and $79 travel charge". Then somehow the travel charge went up and when I advised I was quoted a lower travel charge initially the response I got was "ok we'll lower it to $79 will that make you happy?". That response and misquote I was given should have been my first clue to choose another moving company. We had to push back our move one day and when our movers came the next day they were late and on top of that we only got 3 men not the 5 we got quoted. We moved most of all the big boxes ourselves the day before the movers came, but it still took almost all day for them to move the furniture. Because of this delay we had to cancel dinner plans that we had that same day. Everything was wrapped with ONE flimsy looking blanket. We ended up with 2 pieces of damaged furniture and a banged up wall. Pictures were taken onsite by the movers, but apparently never given to their office since I had to re-take pictures myself and send them to them. Then I had to e-mail and call multiple times over 2 months just to get a response. When I sent back the settlement response on 7/11/14 I was told that payment would be issued that same week. Now every time I call or e-mail to get a response I'm told they are waiting to hear back from another "department". I'm not sure how they are conducting their business, but I really doubt it takes over one month to get approval for a $280.00 payment. I really think our damages are over $280.00 but we agreed on that price because we are really tired of dealing with this company. In hindsight I should have done my research better on this company - the websites that has mostly good reviews on this company is obviously fake (look at the dates and wording of the reviews are all similar). If you want an honest review of this company please go to the BBB website. They have several complaints against them. I never write reviews but because of how dishonest this company is I felt I should warn others.

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