Kenney's Delivery, Inc.
Grove, Bloomington, IL

Kenney's Delivery, Inc. Reviews

3.7 stars based on 24 reviews

Featured Comments:

• M

  Mary Flannery

  1.0

  I wanted to clean the rugs in my apartment and thought storing the items in a U-Haul was best. Kenny's was supposed to help. I received no phone call alerting me that they were coming, and neither mover introduced himself to me. The lead mover threw a temper tantrum when he saw everything I had packed and assumed I expected him to load all of it into the truck. If he had taken the time to talk to me, he would have realized all I wanted was them to pack the mother's attic and load the big stuff so I could finish the rest by myself. I only scheduled an hour with them anyway, so I knew they couldn't pack everything. My living room WAS a mess, but the bedroom was organized. After looking at the living room, the lead mover DEMANDED I drive the U-Haul to the front of the apartment building. I parked it in back to keep it off the road and because it was more convenient to load back there. I told him it was more convenient there. He yelled at me to move the truck. I was afraid he would hurt me, so I did. Again, had he talked to me and let me show him my apartment, he would have seen I have a back door to the parking lot in back. I provided 9' x 12' paper tarps to cover my mattress and box spring, which were supposed to protect them from the truck's floor. As you can see from the pictures, the movers didn't ensure the covers wrapped around either the mattress or the box spring. The movers didn't tear down my bed frame and my table, either. That's standard practice for movers. When the stuff came off the truck a few days later, I found damage to two pieces: one of which is SOLID wood. Basically, the mover took his tantrum out on my property. Nothing was ok about how I was treated! I would prefer to rate 0 stars.

• L

  Lindsay Oriold

  5.0

  Just had Kenny's help me move today and the entire experience was wonderful. The movers arrived right on time and were extremely polite and helpful. They took the time to walk the whole house with me before starting to ensure that I did not miss anything in prepping for them which I thought was really helpful. They worked very hard and efficiently while still being careful not to damage any of my belongings, and got everything exactly where it needed to go. Kenny's helped make a stressful move very easy for me and I would not hesitate to use them again in the future!

• J

  John Madison

  1.0

  We hired Kenney's to move about 3 blocks from a rental to a house we bought at the end of June 2017. My wife was out for a jog and as she was almost home, walking in front of our house when she overheard the movers discussing that our move would not take the estimated 5 hours. I believe they didn't realize she lived at the residence otherwise they probably would not have said anything. Long story short, the movers took 2-3 breaks in order to drag out the time. Apparently I pay for their breaks because it ate into about 30-40 minutes time which I was charged at a 150.00/hr rate. So they got their 5 hours in, even though they could have shaved off 45 minutes maybe even an hour. They also missed a few items I had pointed out needed to be loaded onto the truck during our initial walk through. None of my furniture was wrapped in padding and I was not happy about that. My flooring wasn't protected in my new home. The movers also used a dolly to move heavy items up my hardwood stairs. No cardboard or padding went down and they assured me that they would not scratch the wood and that they have done this a lot.. etc. They even showed me the hard rubber skid pads on the dolly to ease my concerns. They didn't seem to want to do anything to protect the steps beyond showing me what the 2 wheel dolly had build in. I was hesitant to give them the OK but they offered no alternative and were going to move my stuff up with that dolly. When it was all said and done, they scratched up one of my steps pretty good, which I didn't notice until they had left. I emailed Kenney's a few days after the move asking for the owner/managers contact info so I could voice my concerns. I was told she was on vacation and would be out of the office for a week. I sent the owner an email complaining that I wasn't happy with what had happened with the stair damage and the fact the movers ended up padding my bill with break time. They aren't my employees, I should not have to pay on the clock rates when they are not working. The owner never replied or called. Piss poor customer service, I will never use Kenney's again and will never recommend them to anyone looking for movers. I expected more for spending $800+ dollars.

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