Life Storage Baton Rouge - Wildwood - Self Storage Units
Capital, Baton Rouge, LA

Life Storage Baton Rouge - Wildwood - Self Storage Units Reviews

4.7 stars based on 57 reviews

Featured Comments:

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  sometimesifly_

  1.0

  I have a storage unit in this facility. Someone hit the wall next to my unit, bending the guide rail for the roll up door. Since the slide bolt engages to the roll up door rail, my unit cannot be locked a anymore. I reported it and they told me it would probably take months to repair. Then a couple days later, I got an email from Life Storage saying they're raising my rent. When I called them about raising rent on a storage unit that won't even lock, the guy I talked to wouldn't help or answer any questions directly. He just kept saying, "they" will raise your rent from time to time. He wouldn't tell me who "they" were or how to get ahold of "them" either. He just told me to Google it.

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  Tom Owens

  5.0

  Perfect. Reserved at around 10am and before noon I was already moving stuff in. Whole process was explained in detail by Kenny, went through all the key bits and made sure I knew what my options were for everything. Absolutely 5 star service.

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  Sammy B

  1.0

  I wish I could give zero stars. This is absolutely ridiculous. As a potential customer who has heard nothing but good things about Life Storage I am sorely disappointed with the call center and on-site management (KENNETH DIGIOVANNI JR). I looked up this location (CAPITOL CT) and called to inquire about pricing. I was AUTOMATICALLY routed to a call center. Where I was quoted $44 (discounted with the first month free) upon arrival to rent the unit. Once I arrived WITH MY ITEMS prepared to unload, I was then quoted almost $20 more by the store manager. I politely told him I already have a reservation for $44. He told me I was quoted a wrong price and that he wouldn't honor my reservation. He also added that I HAD to pay for THEIR lock which was $16, when I was told by the call center I could bring a lock of my choosing and all additional purchases on site were 20% off. He refuses to honor anything told to me by the call center. I'm furious at his poor customer service and apathetic attitude. Not one time did he apologize for the inconvenience or miscommunication on their part. I'm disgusted and need rectification ASAP!

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