Lile North American Moving and Storage
Roosevelt, Eugene, OR

Lile North American Moving and Storage Reviews

3.7 stars based on 35 reviews

Featured Comments:

• B

  Ben Bair

  1.0

  Moved with these folks in August and September of 2021. Still trying to resolve the issues. Talked to multiple folks. No one seems engaged or interested in getting things resolved in a timely fashion. Items were packaged poorly and arrived broken. Employees were unwilling to perform the required work. Employees lied about broken items. Some items were left in their warehouse and were finally returned after multiple follow up calls. My wife asked at the end of the move if we could please just do it ourselves next time because of how painful the whole situation was. Do yourself a favor and hire someone else!!!!!!!

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  Response from the owner

  Hi Ben, we are so sorry to hear that you had a negative experience with our services. We'd like to learn more about your specific situation and try our best to make things right. I will follow up with the Branch Manager in Eugene. For the damaged items, please contact our Claims Manager Tracie at 503-726-4842 or 800-833-3510, she can help you file a claim.

• R

  Rebekah Moore

  5.0

  American Van Lines is a different company, fyi.

• C

  Calia Auld

  1.0

  If I could put no stars I would. We have never moved across the country, so we were trying to find the best moving company to help make it as smooth as possible. But this company made it the hardest and worst experience ever. Since the beginning there were so many red flags that it wasn’t going to be great, but we wanted to give it a chance I honestly don’t know why. We asked for a quote for specific dates and we did this 2 months before our move. To begin with they wrote the wrong dates and we had to ask them not once, but multiple times to fix the dates because that’s not what we asked for, Randy said he did but he never actually did. It always seemed like we were doing us a favor because we had to call email message to finally get a set date to when they were going to pick up our stuff. When we finally had a date they told us that WE had to call to see at what time the guys were going to pick up everything, my husband had to take the day off and not get paid to do this, and the guys were late to pick up our stuff. So when we thought we were finally done chasing this company to do business with them, it was and it’s still is only the beginning. Our stuff got picked up on June 1 and today is June 28 we still don’t know when our stuff is going to be delivered. We’ve called and email several times and sometimes they say their phones are down, they get hacked and the last time Noah was sick so that means there’s literally NOBODY to give us any information or at least to talk to us. This is the worst and most stressful move ever. We are now living at our new place and we’ve had to buy stuff because they still haven’t delivered our stuff. We moved on June 12 because Noah and Randy said our stuff was going to get delivered between the 15-17 of June which it turned out to be a complete lie. And there’s nobody to talk to because they won’t answer emails or calls.

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