Lone Star Movers, LLC
Leston, Dallas, TX

Lone Star Movers, LLC Reviews

3.2 stars based on 26 reviews

Featured Comments:

• J

  Jacob Rathjens

  1.0

  TL;DR: Do not use them. They are late, unprofessional, do not care for your things, and are impossible to file claims with. You will regret it if you choose to hire them, probably about the time you hired them to arrive at your house and they call you to tell you they'll be there the next day. Your stuff will get broken, random people will be handling your stuff, your claims will be denied, and since they only take cash or postal money order, you won't have any way to get compensation. First, we didn't know we had hired Lone Star until they showed up with separate paperwork, 28 hours late. We had unknowingly hired a broker, who had contracted with Lone Star. Second, as mentioned, they showed up 28 hours late. They also showed up with half the people we had been told to expect, and had stopped to pick up another load on the way to get our stuff. When they arrived, they assured me they would be done packing our house by 9, 10 pm at the latest. They didn't finish packing until the following afternoon (of course, they didn't start until noon the following day either). The result of all of these delays was that we were late in passing over possession of the house to the new owners. They also strong-armed me into accepting damages by weight, without ever providing an estimate of the total value (as required by law). They wouldn't begin packing until I had signed for this, and by virtue of being 28 hours late, I didn't have any choice. Third, because they had another load in the truck, they didn't have room for all our stuff. As a result, a bunch of our stuff ended up in New Jersey, while the rest made its way from DC to Ohio. Fourth, everything they packed for us was damaged (except for the TV. I do appreciate the care they took with my TV). Everything from dishes and glassware to furniture came back to us damaged. Most boxes were just tossed together with no packing materials, furniture wasn't wrapped in anything protective or covered in blankets. Some of our stuff came back with substantial water damage (it didn't rain on the east coast between when the movers took possession of our stuff and when we got it back, but somehow multiple boxes and a couch were literally dripping when we got them. So long, books. Fifth, once we finally had all our stuff (remember they didn't have room in the truck?), we looked up the cubic footage of what we were quoted versus how much was used in the second truck, and added that to the MAXIMUM capacity of the first truck (remember, it wasn't empty when they got to our house, but let's give them the benefit of the doubt). They had over-charged us by over $1,500. Sixth, we tried to file for our damages. However, the service they use doesn't do arbitration, and despite our submitting the paperwork 3 times, claimed to not have any record of our claims. I looked them up, and they have never actually facilitated a claim; they work for the moving companies to obfuscate and prevent people from successfully lodging claims with the movers. Trying to get compensation has taken nearly a year, and at this point, we're done. The only option left is to file in small claims court, and I'm not flying to LA to try to get the few thousand dollars they owe me. Completely unrelated to anything else, their crew hired a bunch of random people off Craigslist to help with the unloading in Ohio. I presume they had tried to do the same in DC but found no success, which is why they were understaffed there.

• C

  Chase Evans

  5.0

  I just used them for my long distance move Texas to New York. They were diligent during the transportation process, which was a large priority to me since I had many valuable, irreplaceable things that needed to safely be transported. They used everything in their arsenal to ensure a smooth transition. Now my things are moved into my new home safe and accounted for. This is also a very affordable long distance moving service. They are very accountable and maintain the same level of customer service and productivity throughout the entirety of the move. I strongly recommend them for your moving needs.

• M

  Mary Horne

  5.0

  A big shout out to Lone Star Movers for being an awesome moving crew. They were at my place on time, they were respectful, well-groomed, and highly professional. They were very efficient at handling all of my things including the very fragile ones. The crew was also easy to communicate with, and they did not cause any unnecessary delays in order for me to pay them more.

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