U-Pack
Irving, Dallas, TX

U-Pack Reviews

4.4 stars based on 93 reviews

Featured Comments:

• C

  Craig Dowdy

  5.0

  Excellent experience. Everyone we spoke to throughout the process was here in the US and it all went amazingly smooth. Drivers were all extremely nice and helpful. We moved 1800mi with a tightly packed 28ft trailer. Used almost 100 ratchet straps and took a lot of care and not one thing was damaged! Saved over 10k vs a large moving company quote. Thank you!

• B

  Brian C

  5.0

  Relocated to Dallas on short notice from Northern California. Finally after being here almost 6 months I was able to have my parents send me all my items that were in storage. Everything came exactly as described. Unfortunately my apartment wouldn't allow for the UPack container to be there for multiple days so I rented a van and made two trips to clean out the container at the Dallas facility. Overall, this was a great service at an affordable price. I am so glad I didn't have to fly back and drive a truck all the way to Texas.

• x

  xiaohao zheng

  1.0

  Upack is the worst!!! Never try to have service a customer deserved and you would waste a lot of time and money! I should have my trailer delivered today, but neither the Upack nor ABF(the carrier) give me a exact time window in advance. Their so called time window is from 8AM - 5PM. Who can wait all day in a empty house! I am in late pregnancy and live in hotel far from the new house. I definitely can't get there the minute they call! The driver just wait 10mins and left. The only thing I can do is to call Upack again and wait till they can schedule another attempt. I am not sure whether I can have my stuff in several days, but I am sure It will cost me extra hundreds dollars because I still have to stay in the hotel and all my schedules are messed up. A simple text including exact time window is normal in the industry but impossible for U pack. U pack operation system is the worst and their customer service really don't care about customer! Don't waste your thousands dollars! If I could give U pack a negative point, it is negative infinity. Look at other complaint and reviews. If you dare to try their service, you would be the next one get fuXXed!

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