Magic Van Lines Inc.
Queens, Forest Hills, NY

Magic Van Lines Inc. Reviews

2.2 stars based on 40 reviews

Featured Comments:

• J

  Joe Diaz

  1.0

  NEVER USE THIS COMPANY!! I’m writing as much details and possible in hopes that others will never go through the same. I would give them negative stars if possible. Magic Van lines Inc, located at 11832 Queens Blvd Suite 400 gave me an estimate for $4220. When they loaded the things on the truck they said it took twice the space they had originally quoted me and wanted to charge double. Having the pressure of my house closing on the next day I was obligated to pay more. The property arrived 5 days after the scheduled delivery date, there were several boxes missing and they damage my properly extensively. When they were unloading the truck they kept bringing me boxes that did not belong to me. No wonder they loose your stuff! I knew my items were not the only thing that was going to be on the truck but I assumed they separate them somehow, not that they threw everything together. They dragged my leather couches and ripped them completely and they also lost the legs for my couch. they did not put any protection on the dining room table and it was scratched and chipped beyond repair, same thing happened to my dresser, dining room chairs and side table. I paid extra for them to package my lamps and they lost one and broke the other one, which arrived without a box or protection. I sent them an email (as instructed) to put in a claim and they have not responded. Not to mention they horrible customer service. Don’t be deceived by their good customer service at the beginning. Once they have your money they treat their customers like garbage. Monica in specific was extremely rude, she will cut you off repeatedly and not let you speak and she will hang up on you. Max was never rude but he was very deceiving. He made me feel extremely comfortable on his estimate, said he had been doing this for many years and guaranteed me it won’t cost me more and at the end the movers took double the space they had originally quoted me.

• G

  Gloria Metzker

  1.0

  DO NOT USE THIS MOVING COMPANY!!!! First their estimate was way off and I was charged more than quoted. Furniture arrived broken and many items that were packed in layers of bubble wrap were also broken including many collectible plates, dishes, and glassware etc. several items were not delivered including all the glass shelves for my hutch and glass doors. I was told they were searching the warehouse for these items and I could submit a claim to their insurance company. But I sent the claim to Magic Van Lines and was never given the name of their insurance agent. After making several phone calls I was told not to call any more and the insurance company would be in touch. OF COURSE THAT NEVER HAPPENED. And then I tried calling and emailing and noone every answered or responded to my requests for answers

• I

  Inverness Howard

  1.0

  BEWARE OF SCAMMERS AND EXTORTION!!! If I could give them NEGATIVE 100 stars, I would. Magic Van Lines contacted me on 7/12/19 to my items from NJ to TX. The Representative Chris, offered a discounted rate of $1495 for my move. When I asked why it was low, he stated that he had a truck already going from NJ to TX. That if I had a small move and could have my things packed for a pickup window of 7/25-7/27. If I wasn’t able to meet these condition that he could not offer this discount and need the deposit today. I gave him a $200 on my Amex card. Amex blocked the transaction and have me contacted the company to ensure to was Magic Van Lines because the name wasn’t originally listed on the transaction. They were blocked from Amex as potential fraud, but they reassured me that it was the credit card processing company. After clarifying the $200 deposit, it was charged to my card 7/19/19. I contacted Magic Van Lines on 7/24 because I had not heard from them. I spoke with Max. I wanted the picked date and exact balance due to the fact that I was emailed a different quote later. I was told it was tax. I was told the balance was $1264.80. I obtained a money order for the balance and that it would be picked up ‪at 9am‬ the next morning. I arranged for my friend to be at my apartment. I was unable to take off work due to the less than 24 hrs notice. They picked up my pre-packed items and collect payment and change the price to $5340.00, claiming it was a much larger volume.  When I arrived home to receive to paperwork, I called very upset to inquire about the increase, I was told the paperwork was unavailable. I also inquired where my belongings were. I told told they were taken to one of there many warehouses, but they were unsure which one. I spoke with Monica, and Max several times daily. On 7/28 I received an anonymous phone call. She stated that she was calling from the company, and that they scam people all the time. She instructed me to contact the DOT immediately. She called blocked and did not identify herself because she stated she did not want to lose her job. I contacted a customer who’s paperwork was left mixed in with my paperwork. She experienced similar issues. I have contacted an attorney and it seems like they have very shady practices. I have notified them that I do not want my items delivered due to they’re practices. They would not tell me where my belongings where. I contacted the Federal Motor Carrier Safety Administration, of the U.S. Dept. of Transportation. They initiated an investigation concerning the ongoing uncertainty of the location of my belongings, and now lack of clarity of the cost of the move. Upon visiting there published location the office manager, Mr. Cruz, stated that they only receive mail there. Magic Van Lines meets by appointment only and they utilize the conference space. We observed no vehicles, moving facility, or staff. This is against the Dept. of Transportation regulations, which requires a physical address. The company is registered under an Alexander Soto. However, Monica and Max are always answer the phone. Monica is beyond rude. Max pretends to be nice but is also a scammer. He even went as far as trying to get me to wire money to a TD Bank account in his wife’s name. I finally received my belongings 8/12/19 from a third-party shipper. During the delivery Monica called to harass me and leave nasty voicemails. Threatening to have my things locked on the truck and taken to storage for additional money. She called so much I had to block her. The third-party movers were pleasant and respectful, but several items did arrive damaged, including my kitchen table and bookcases are not repairable. Please do not use Magic Van Lines. They’re good reviews are fake!!! They are scammers and should really be ashamed what they do to people. STEER CLEAR !!!

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