Manassas Transfer, Inc
Hill, Remington, VA

Manassas Transfer, Inc Reviews

3.6 stars based on 11 reviews

Featured Comments:

• A

  Amanda Helms

  1.0

  Packers were late both days. Then, similarly to a previous customers experience, the truck broke down and we were not notified. They just didn’t show up. Our things were moved to another truck and repacked poorly. Our leather couches were not even wrapped! Extensive damage to our belongings, crushed boxes, and missing boxes and furniture. Beware of this company! I have moved 9 times while our family has been military affiliated and I have never had an experience this bad with a moving company. I will update this review when our claims have been processed. Given the incompetence we have seen thus far, I would not recommend you use this company to move anything.

• K

  Kristin VanDerlaske

  2.0

  After years of having a good experience, I was double charged for April of this year. When I called to have the issue corrected, I was only told “it’s ok now you are a month ahead and don’t have to worry about ever being behind”. Being behind was never a problem before and I never authorized them to double charge me to make me a month ahead. Two days after trying to correct the issue, where the office staff begrudgingly said they wouldn’t charge me for June, there by making me “on time” and not “a month a head”, I get a letter that a new company is taking over the facility and Manassas Transfer is moving. A bill showed up July 7th from the new company STILL charging me for June. I guess that extra prepaid month is gone, as the new company has taken over at this point. Editing to update to the reply: My unit was linked to my debit card for automatic payment when I rented the unit in April ‘11; no bills or invoices, paper or electronic where ever received. Automatic payments where taken within the first week of the month, at normal rate ,from April ‘11 to May ‘18 when I was double charged. As this account was set up as an automatic debit, there is a paper trail. But oh well, I’m dealing with a new company now.

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  Response from the owner

  The staff and owners at Manassas Transfer wish to respond to this review. We do not disagree with our loyal customer's recitation of the facts. The only point of misunderstanding here is that this customer was always paying a month late, and that was our fault. We had missed billing her for her self-storage unit a few years ago, so she was paying a month behind. Self-storage units are paid at the beginning of the month as is the industry norm. Once we sold the unit she was renting we had to bill her for not only the current month (May) but the prior month (April). Then when June rolled around the new owner of the unit billed her for June. It was our fault for not asking her to bring her payments current when we forgot to bill her a few years ago, but we knew that she paid her bills on time and never worried about it, never thinking that when we sold her unit she would have to make a catch-up payment without a full explanation. We hope that this helps. We do apologize for the inconvenience.

• M

  Mike Howard

  5.0

  (5-STARS) I used Manassas Transfer 9 years ago for an office move. Reached out to them again and have to say we were VERY IMPRESSED. The Sales Rep estimnated the correct amount of time and the crew busted their butts to be less than the estimated hours... Hire Manassas Transfer you will not be sorry.

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