Master Movers
Powell, Brentwood, TN

Master Movers Reviews

4.8 stars based on 56 reviews

Featured Comments:

• J

  Jody Mang

  1.0

  Movers no showed two days in a row - neglected to take items they were instructed to move - moved items that they were instructed to leave in the home - left multiple items in the home that they were suppose to move - never wrapped or covered items as I was informed they would do - items I had wrapped in moving blankets they removed and left the blankets in the home - damaged multiple possessions and never informed me of such - found broken furniture, mirror, and other household items broken when left in my storage unit - basically just threw items in storage unit and stacked/stored items in unit in a manor that damaged furniture/items - have failed to return any calls/messages in order to compensate for said damages or rectify the situation. I had to hire additional movers to move the items that were supposed to be moved and return items that were to have been left. Highly disappointed in this recommended moving company and would/will not refer their services to anyone! In regards to the owners response to my review: 1. Shame on you for sharing my marital situation. Totally unprofessional on your part. 2. Yes you did agree to move me on a short notice and did so because you were a referral from someone who gives you a lot of business. You however agreed to move me on a short notice. Your movers were scheduled at 1pm. I took the entire day to sit at the house only to receive a phone call stating that there had been an accident and two of your movers were injured but you had another set of movers that could be there at 5pm. No one ever called or showed up. When I called the office the next day you thought I had been moved and didn’t know that your movers never showed up. I waited until 10pm for movers/a phone call. The following day you told me movers would be there by 4:30pm. Once again no one showed as I waited for hours. The following day you guaranteed me movers would be there at 9am and they were but only 2 not 3 men as contracted. I met them at the house walked through every room and told them each and every item that needed moved. I also went over what needed to stay and the items to be moved (which were all placed together - separated from what was to stay). The office also gave them a general list of some of the bigger items, one of which was a refrigerator that was forgotten and left at the house. How do you miss a refrigerator??? Especially one that I personally had pushed to the opening of the garage to ensure they knew which one to take. Yes, on the third day I was no longer able to take more time off to be with your movers but felt that between your list and my walk through with them it was clear what needed moved. If it wasn’t clear then they should have called me. Then your movers tried to bill me for three movers not two, asked for a tip, and then asked me to pay them in cash so they could get their money that day because otherwise they don’t get paid in a timely manner. They then said they reduced my billed hours by 15 min because they had to go back and get the refrigerator and items they should have gotten the first time. You then reduced my bill by one billed hour only because they broke a mirror they were told not to take and took anyway and then broke and then never informed you (so you said) or me. The only reason I even knew it was broken was because there was glass and the frame pieces left in my garage floor. Then when I was able to go to my storage unit to inspect my belongings (because at this point I had zero confidence that my belongs had been properly handled) I had the manager go with me as a witness and we were both baffled by what we saw as well as the damage to multiple items. I then called your office multiple times with no answer to discuss the other damaged items I found in my storage unit that I had not been made aware of as well as the other items that were still left in the home - rolling tool box, 4 bar stools, coffee table, etc. After continued efforts to contact you in regards to the damaged items to no avail I made this public post!

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  Response from the owner

  This situation was a divorce where only some items were to be moved. Customer was not present to instruct what those items were. We tried to work in customer as a last minute favor to another colleague and the movers were not able to get to her on the scheduled day. We rescheduled for two days later, again this was a work in. Customer sent many photos to me and in the photos the china cabinet and other furniture was wrapped in shrink wrap as our movers always do. I have spent one hour, twice, on the phone trying to help resolve this situation and refunded her partial move total. The movers were instructed to pull boxes of wood and loose pieces of wood that had been stored under the porch, random items from crawl spaces, etc. I'm sorry that we could not reach an understanding, I really am. When household items are being split up it is very important to stay with the movers so that they know what to get and what not to get. My team did go back a second time ( no charge) to get items that they did not get the first time.

• T

  Terence Hill

  5.0

  Best moving company I have used so far they was on time and professional. I will be using them again in the future.

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  Response from the owner

  Thank you so much for your kind words, Terence. We really appreciate you taking the time out to share your experience with us. Cheers, Master Movers

• K

  Keith Marschner

  5.0

  Today the crew of Mike, Brennan, and Cody helped us move across town, and we had a great experience. They were punctual and gave us a half hours notice via phone call prior to arrival. They worked hard over a long day and moved all our belongings in a professional, safe, and effective manner. They worked with the utmost care to ensure that everything was protected from damage in any way. I will definitely recommend Master Movers and this crew to anyone in need of moving services, and I will definitely call them again for any future moves. Thanks guys!

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  Response from the owner

  Thank you Keith! What a glowing review those guys are the best. We appreciate you choosing Master Movers!

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