Merchants Moving & Storage Company
W, Racine, WI

Merchants Moving & Storage Company Reviews

4 stars based on 29 reviews

Featured Comments:

• K

  Karen Nidou

  5.0

  Great movers! My father worked with Merchants for years to transport manufactured goods and had an excellent working relationship them, so recommended them to me for a residential move from NJ to WI. It turned out to be a challenging move for Merchants and they could not have handled it better. One of the movers, when he arrived in NJ was suffering from a terrible toothache that had come up during the drive from out-of-state. Poor guy, in so much pain. I arranged for him to be seen by my dentist on an emergency basis the next morning. They took care of him and I expected that he would take at least a couple hours off after the procedure, but he pushed ahead and put in a full day, despite the discomfort. I had European furniture that needed to be disassembled. It took significantly longer than expected, but the movers kept at it, working until nearly 10pm to get it all done. And they didn't charge extra, staying with the original price quoted. The drive from NJ to WI was in a snow storm. There were similar trucks in ditches along the way, but my Merchants team made it safely to WI with all my worldly possessions. At the destination I needed part of the load to be dropped at a residence and the rest of the load to be stored in the Merchant storage facility. They took the combination delivery in stride, separating the load without a hitch. My things were in storage at their facility for two years and when they finally delivered everything to my new home, there was not a single broken, scratched or otherwise damaged item. This despite there being a fair amount of glass, ceramics, unusual furniture and artwork in the load. Working with Merchants was a dream, from start to finish. Excellent communication from start to finish. I would highly recommend.

• C

  Conor N Collin

  1.0

  One of the movers stole my rare Pokémon binder collection back when I used merchants as my movers. Merchants check your workers. Makes sense why this job is perfect for thieves.

• L

  Lori Erickson

  5.0

  Our family recently relocated from the Kansas City area to Salt Lake City, UT. As a family of 5 with two dogs, we had a lot of possessions to transport! This was our second time to have a professional moving company come in and take over for a relocation. I can't tell you how pleased I am with the entire company on how they handled working with us from start to finish. They first sent someone to our home to document what we had, what needed crated, etc. They always kept us in the loop via phone as to the next step, their arrival time, estimated packing and loading times, etc. When our area (Cory and his son Cory Jr.) came, we instantly knew they would do a good job! They spent 2 days packing our home and the next 1.5 days loading our home into the semi. Their attention to detail in packing was perfection! Their friendliness while in our home was welcoming and we could tell they took great pride in their work. All the boxes were marked very clearly which made it a breeze when it came time to unload and place in our new home. When they left our home in Kansas City, they said "don't worry, we will see you in Salt Lake and we'll take excellent care of your things"! Two days later, they showed up to our new home with smiles on their faces and ready to unload our belongings. They carefully set up our beds, hooked up the refrigerator as well as washer and dryer. Before they left, I gave them a big hug and told them they had a lifetime friend in me. They did such an exceptional job and kept a great attitude the entire time. In the week after they left we unpacked our belongs and am proud to say that NONE of our items got damaged or broken. I attribute this to their exceptional packing in the beginning. What I appreciated about using Merchants was that the same crew of two did all the packing, loading, delivery and unloading of our personal belongings. They take ownership of what they are doing and pride in how they do it! I would highly recommend using Merchants for your next move whether across town or across the US!

More reviews (7)