Merl's Towing Service
Clay, Wyoming, MI

Merl's Towing Service Reviews

4.8 stars based on 4266 reviews

Featured Comments:

• R

  Robert Brinkman

  5.0

  Fuel pump went out in my van so I needed a transport from my home to the repair facility. I called and was told they could be there within the hour and they were. Driver helped me remove the van from my garage, watched to make sure the tree's along my driveway didn't scratch my van and also helped to push my van into position at the repair facility. Very satisfied with the service and would not hesitate to call on them again.

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  Response from the owner

  We appreciate your kind feedback on Merl's Towing Service and thank you for taking the time to leave us a review. We're glad to hear that your experience working with us was worthy of 5-stars. Have a great day and thanks again.

• E

  Edward Balde

  5.0

  I had a disabled vehicle on the side of US 131 that I needed to get towed. I called this service and the dispatcher was friendly and helpful. She gave me an estimated wait time of 30 mins. The driver arrived in just a little over that time. He was very friendly and quickly loaded, delivered and unloaded my vehicle to my desired location. I would use their service again in a heartbeat and would recommend them to friends or family.

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  Response from the owner

  We're thrilled that we could help you out of your recent jam in an efficient manner, Edward. Thank you for the positive 5-star review, recommendation, and kind feedback! Please don't hesitate to reach out with any of your future needs.

• M

  Madelynn Bursley

  1.0

  Poor communication. I talked with several people on several different days. I was told several times that I had the okay to grab my car THAT DAY. I went three times and every time there was either a miscommunication, my car was blocked in, or they were actually closed when they said they were open. It has taken me over a week to get my situation figured out due to the issues and also HAVING COVID. They did reduce the price by 300 but that did not make up for the amount of time I wasted and the stress it caused. I hope for future business they do better with communicating.

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  Response from the owner

  Madelynn, thank you for sharing your honest experience with us. Your feedback is not typical of our service, but we apologize for any lapse in communication. We will be sure to look into this to ensure an experience like yours does not happen again. Please feel free to give us a call to discuss your situation personally, and hopefully clear up any of your concerns.

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