Morgan Transfer
Bay, Lacey, WA

Morgan Transfer Reviews

4.1 stars based on 38 reviews

Featured Comments:

• S

  Stephanie Louis

  1.0

  Cecil, Jennifer & Isaiah were the absolute packers that I’ve ever had in my life! They put Clorox wipes in a tool box. They put free weights in with our electric saw with no wrapping. There was no regard or respect for our items. They stated the company philosophy is to fill the boxes. Please seek a company that exempts common courtesy and decency towards your personal items! A dust pan with my crackers and stemless wine glasses, no sir I don’t eat with things from the floor!! My cake pan with the hand broom!

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  Response from the owner

  Hi Stephanie, Thanks for sharing your experience. Allow me to apologize on behalf of our team. When you have a moment please reach out to our team at 360-493-1300 so we can address your concerns.

• E

  Erik Magrini

  1.0

  Not a single part of our move from Seattle to Bend, OR was performed the way we were told it would be. Packing date was cancelled the morning they were supposed to arrive, but we were told they would send extra movers to help the following day. Not only did they not send extra movers, they were late and were still packing the truck well after midnight. While the packers were sorta trying to do their best, it was clear they were rushed and as a result they overfilled boxes leading to a lot of damaged items. They also didn't put anything down to protect the floors or walls until the very end of the night. No one at Morgan Transfer would return our calls on move day when we were trying to see where the extra help was. Or delivery date was pushed back multiple times, the last time because the driver wasn't rated to drive a truck that heavy and they had to send another driver 4 hours from Seattle before they could leave the weigh station. When the truck did arrive (days after our agreed BOL time period), it proceeded to leak gallons of coolant all over our new driveway. The two guys unloading the truck (again Morgan Transfer didn't arrange additional help like we were told they would) were the only stars of this process. Efficient, put down materials to protect the new house, clearly were taking their time so as to not damage our stuff, etc. This was our 4th professional move and none of them were handled this poorly, we always felt like the movers really were taking care with our stuff. Not so with Morgan transfer.

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  Response from the owner

  Hi Erik, We want to thank you for taking the time to give feedback about your recent experience. Please accept our most sincerest apologies. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. 360-493-1300.

• K

  Kyle Hofer

  2.0

  Used United to move from Seattle to Virginia. Morgan Transfer was sub'd out by United. Overall I would not recommend the service, its unclear why United uses them. There are definitely better moving companies out there. Seems like inter-state moves are not their strong spot. The Good * Arrived on time with enough staff to quickly and effectively pack my stuff. Packing job was good - none of the boxed good broke * My stuff mostly arrived in Virginia The Bad * Were 18 days past the BOL date which made the end to end delivery a bit over 5 weeks. * Extremely poor communication from Morgan Transfer - the only time I could get a solid status update is when I called - Emails typically went unanswered - even when it was clear they were not going to meet the BOL date. * Lots of little damages and lost items * Left my rather expensive kitchen Island outside during the pickup day - luckily I saw it the next day and called them to come pick it up * Unfortunately the kitchen Island was delivered damaged, but the delivery agents were nice enough to help me fix it. * Sent some of my items onto the wrong truck but United eventually found them and got them back to me.

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  Response from the owner

  Kyle, We appreciate you bringing this issue to our attention. We want to sincerely apologize. We would appreciate the opportunity to discuss this with you further so we can improve.

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