Move It Self Storage
Plaza, Geismar, LA

Move It Self Storage Reviews

4 stars based on 23 reviews

Featured Comments:

• A

  Allison Mitchell

  1.0

  Edited to respond to the owner… I spoke with someone who works at the facility. I have never spoken to the property or district manager. No one will return my calls (or hardly answer them.) You raise our rent to cover your flood damage in the office but there is no assistance to the customers who rent from you! I’m pretty sure you as an owner can negotiate the terms with SBOA to get flooding covered. Our unit flooded May 18, 2021. The storage facility contacted everyone to tell them that their unit flooded and they needed to come and clean their unit out of flooded items by May 24th or they would clean it out for us. We were also told to contact the insurance to file a claim, a month later our claim was denied because they don’t cover water damage. The storage facility knew water damage wasn’t covered and had everyone go through the process for NO REASON. Such a waste of time. I tried calling several times (no answer) and went to the Move it self Storage and asked to speak with a manager or owner and they gave me a bogus number. I called the 1800 number and I am still waiting on someone to call me about the situation. As of today June 28th, still no call and we got an email that all of our monthly dues are going up.

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  Response from the owner

  Allison, We are sorry that your unit was affected during the May flood. While these types of severe weather events are uncommon, they can happen. In these unfortunate situations, it is our policy to work to get the effected units cleaned of wet items as soon as possible to avoid further damage to surrounding units and the risk to public health from mold. We offer insurance through a 3rd party, SBOA Cornerstone insurance and do not control what is covered or excluded in their policy. You can receive a copy of the SBOA coverages and limitations by going to https://sboati.com/coverage-information/. Our Property Manager and District Manager have spoken with you several times since the event occurred in order to help you with any questions or concerns you have had. If you need further assistance, please call us, or email our location at [email protected]. We work hard to give every customer the best experience possible and regret that this severe weather event has affected you.

• J

  Judy A Miller

  3.0

  Floor was not swept and gave me a damaged wall inside on right side when entering the unit Stacie was nice. Pretty much to easy to communicate as i am hard of hearing. That was as of 6/26/21. Thank u

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  Response from the owner

  Hello Judy A, we are always working to improve our customer experience, and are sorry to see that we fell short. If you could reach out to us directly, we would love to try to make your situation better. Sincerely, Move It Self Storage - Prairieville/Geismar

• L

  Lonnie Moyers

  1.0

  I wish I could give zero stars they're impossible to deal with, almost every month they try to overcharge by adding late fees when I am on autopay. The gates are not secure a lot of the time the employees are rude whenever you call you do not get an answer only after multiple messages do they call back. Now they are forcing you to buy insurance, this is so they can make even more money and not for your benefit. I advise anyone to find another location and that anyone has to be better than they are. As soon as I can travel back to Prairieville I will move my things to another location.

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