Moving Ahead Services
Combee, Lakeland, FL

Moving Ahead Services Reviews

4.5 stars based on 58 reviews

Featured Comments:

• M

  Meghan

  1.0

  My last review was removed after the company reached out to correct a tremendous error on their behalf - arriving with a too small truck for a 500 mile move, resulting in significant inconvenience to us (having to scramble to rent a large Uhaul trailer, paying for the trailer and gas to tow 2,500lbs and moving and hauling furniture with just one other person from their company as the other hired hands left). We also had damages to several pieces of furniture/property resulting from poor wrapping/protection/general lack of care--we even bought several blankets/bubble wrap/etc at our own expense, but it wasn't used properly. We were told multiple times that the process for reimbursement for our property damages was completely separate from what we were going through for the other issues. But lo and behold, once we agreed to remove our reviews and accept our reimbursement, our claim through the "completely separate" third party was filed as complete, with no payment for the damages (initially estimated at over $800 by this third party.) Now, no one from the company will answer or return our phone calls, and we have been left to deal with the damages. The glowing reviews are great until you're the one with damaged property and a terrible experience, and no one to answer for it.

• N

  Nicole Michele

  1.0

  DO NOT USE THEIR SERVICES- I had multiple problems with this company…. Firstly they completely overcharged me. Even one of the movers warned me that they would do this. Then they “ forgot”to charge me something and called me two months later saying they would take money out of my account. Then another two months later they decided they forgot AGAIN to charge me a month for the unit which I never got access to. Now I’ve had my stuff out from them for a month and I see a whole months charge on my account!!!!!! So unprofessional and had no idea what was going on. I told them I wouldn’t post anything because Destiny was so nice to me… but now they came back to haunt me a month after so I’m completely fed up and tired of shelling out money to this terrible company!

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  Response from the owner

  Nicole, we would love to speak with you and see what else we can do to right our billing mistake. We did make a mistake on billing, and we are very sorry to bother you about it. We also offered a considerable discount on the storage after realizing the error. We take our online feedback very seriously and would love the chance to work with you and learn from our mistakes.

• K

  Kariann Baker

  5.0

  I had a great, easy move. Victor and Chris were amazing! They helped me get all of my things into storage and did a fantastic job fitting all of my stuff into my unit.

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  Response from the owner

  Kariann, thank you so much for choosing Moving Ahead Services!

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