Moving pros Inc
57th, New York, NY

Moving pros Inc Reviews

2.2 stars based on 57 reviews

Featured Comments:

• N

  Nicholas Mannella

  1.0

  If I could rate them any lower, I would. I moved a number of times and this was by far the worst experience ever. No coordination between the corporate folks who take your money and the crew who shows up at your house. They charged me double the estimated amount and wanted all the money upfront (in cash) before unloading anything from the truck. The crew leader lied and told me I could insure the move which I wasn't able to do as the movers were already at my house. So many items damaged, broken, and stolen. The workers were so lazy and dishonest. They just wanted to be done quickly and kept making excuses as to why certain items couldn't be packed, or how they were out of room, or it would cost extra to move it into an actual room of the house versus leaving it in the entry. My blood still boils just thinking about this experience.

• M

  Mingming Liu

  1.0

  I used Moving Pros for an inter-state move. I told the salesperson, Ed, every piece of furniture I had and the exact number of boxes. He gave me a so-called "BINDING estimate" of $2179, and I paid a deposit of $545. I also purchased a moving insurance. When I finished packing, I found that I was actually 20% under inventory. At that time, I felt pretty safe that horror stories -- like holding my stuff hostage and demanding more money -- would not happen to me, and how naive I was! On the pick-up day, the movers came with a Budget truck late afternoon. After they loaded everything, they told me I should pay for 50% more than the estimate. When I argued that I was 20% under inventory, they threatened to unload everything and leave. It was getting dark, and Moving Pros' office was closed. I was stranded in the hostage situation all by myself. The negotiation process was extremely unpleasant. When I was on the phone with Ed or my husband, the movers threatened to leave for multiple times. They got onto the truck, rolled up the door, and posed to unload. I had to beg them to wait for a few more minutes to let me finish the phone call. They walked by me, shaking their head, and commented disparagingly, "Chinese!" By the end, I managed to lower the payment from $900+ more than the estimate to $150+ more. There was no explanation why they can drop the price by $750 in an hour. But this was not the end of the story. Per the method of payment on the contract, I gave them of a check of 75% of the payment, and was supposed to give the remainder 25% in cash at delivery. On the delivery day, the movers came with a Penske truck around 8:45 PM. This time they were not even wearing the Moving Pros t-shirt. They gave the check back to me, and asked for 100% payment all in cash before they even unloaded anything. I refused, and insisted on the agreed method of payment. They threatened to leave again... I ended paying the entire amount, while holding onto their driver's license until the delivery was complete. My advice is simply not to choose Moving Pros. 1) Their "binding estimate" may be lower, but it does not have any binding power. 2) The high deposit, different rental trucks, and changed method of payment are all red flags. 3) Their review page is filled with either one-star or five-star reviews. The one-star reviews have details like quote and payment, pick-up and delivery, while the five-star reviews lack details as such. I will leave it to you to decide what this means. 4) If you still think the one-star reviews are only low-probabibility mishappenings (as I did), please click on the profiles of the five-star reviewers on Yelp. You will find that some of them have reviewed multiple moving companies in a short period of time, and the moving companies that they reviewed are the same.

• D

  Derek Grossman

  1.0

  Is it possible to give a company negative stars or zero? I feel like one star doesn't do justice to how this company treats its customers or stands behind their estimate. Their employee severely underestimated the price of moving my items and the length of time it would take, presumably because they knew it was more likely they could secure my business that way. The total cost of the move with this company ended up being more than double the original estimate and delivery of my items took more than twice as long as I was originally told. The driver who dropped my items off refused to pull his truck into my parking lot (where it would have fit). Because the movers did not use my parking lot they had to walk further and the driver arbitrarily added $700 to the total I had to pay. Moreover, the driver said if I didn't pay that in cash right then he would leave my things on the street. Such high quality customer service!! I called the moving company's office to help me out with the driver but no one picked up so I had no option but to pay him the extra fee. When the movers finally did bring my things to my apartment they did not put together my bed-frame or table, which I had specifically asked them to do, and was required of them by contract. As if that weren't enough, many items of mine (some of which cost over a few hundred dollars each) were broken or lost during the move. For some reason the driver refused to give me a receipt for the cash I gave him, which certainly seemed odd to me. Although my items were initially picked up 3 weeks ago and delivered last week, Moving Pros still has not responded to my complaints. At least their customer service is consistent. I can't even begin to describe to any potential future customers how strongly I'd advise against using this agency. If a friend asks me what moving company to use I will tell them 'any company on the planet besides Moving Pros Inc.'

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