Moving Star
Sadowa, San Francisco, CA

Moving Star Reviews

4.5 stars based on 8 reviews

Featured Comments:

• N

  Nancy Young

  5.0

  Moving Star provides a great professional services. I was very lucky to choose this company for my moving. They were not only showed up on time, very polite and also careful with my belongings ! Their price is very reasonable compare to other companies! I highly recommend Moving Star and they deserve 5 stars!!

• B

  Billy Jim Crawford

  5.0

  I was very happy with my Moving Star experience. I was able to receive same day loading help for my long distance move. The movers showed up on time and were very friendly and professional. They brought all of their own equipment. It was clear they knew what they were doing. They were very hard workers and were careful with my belongings. I recommend Moving Star!

• M

  Manuel Aranda

  1.0

  The moving experience from the very beginning was a mess starting at the reservations date. I booked this moving arrangement with moving star well in advance, to ensure that come moving day, the movers were coming and it was confirmed. A day prior to moving date, and I was surprised the moving company didn’t send a message to say, hi we plan on seeing you tmro for the move scheduled on .. so and so.. but I heard nothing, so I called myself, and they lost my information and said they were planning to call me?? What?when were you going to call, on moving day? I couldn’t believe the lack of organization and attention to detail this company is already showing me and we haven’t started to move yet. Olivia, the coordinator of the move, eventually became so frustrated she hung up on me and she blocked her number from me!! Can you believe this service, because of their mistakes, she gets upset because she doesn’t know how to manage the business properly she makes it worse for me by blocking me. Well it’s the day before I’m moving and impossible to find another moving company, and Olivia knows this and she doesn’t care, she blocks me. I have to phone her back on a different phone number to talk to her again, and she agrees to save my appointment for me.. this is such a terrible start to a business relationship, but I have no choice, I must move and I go ahead with moving star, not by choice. The move time was changed by them and I agreed to change it, to be fair on the 2nd moving day, I too had to change appointment time and they agreed to change it, to their credit. But that’s the end of good credits for them. As, 2 movers came in and their was one mover who spoke better English, he was insufferable. Always asking the same questions, do we take this, do we take that.. I had already said what needed to go and where but this mover waisted too much time looking around counting all of the stuff he needed to take and giving me, frustration looks , breathing hard and saying things like “ this is too much stuff” what? You are movers, so move and stop wasting my time and yours, I thought to myself. Then to make matters worse, this mover at end of day, insists on telling me how much I owe him and tells me how much tip he wants! Outrageous! He was a terrible time waister , made my move more stressful and now he’s going to tel me how much he wants!?? I don’t think so, I don’t know where these individuals learned their trade, but it doesn’t work that way here! And it never will! A tip is only a gesture, it’s not automatically given. It’s based on your performance and is determined by the person paying, not by your barking demand. It’s repeated the same poor work ethic on day 2 and again was so rude and out of line with his money demands that I raised my voice to him as we began to have a shouting match. I said NO, you’re not getting anymore then I just gave you. We are done here. I was very exhausted by the move and with moving star. It was a moving nightmare, no one was a star. I tried to explain my experience to Olivia and much like she handled the reservation call the day before I moved, she ultimately is limited in her business skill set to engender try to execute a meaningful resolution that she responded in a, not surprisingly and predictable manner. That she understood my concern but excused all of the negativity I experienced with a “ but everybody acts differently in these kind of things” Yes Olivia, you are right, there’s right and there’s the wrong way, the wrong way would be to use Moving Star for your moving needs, they will leave you stranded if worse comes to worse, the right way, is to run far away from this company and find another.. you’ll be thankful you did. Nearly $1700 later and I’m missing a box and some of my fragile items broken as well. They are not bonded, the movers. I noticed after the job was complete I could see a lot of property still on the truck, I asked what is that, who’s stuff is that? They acted like they didn’t know what I was talking about. Check my review history, I’m fair when I’m treated fairly

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